SVP, Head of Operations

Omnicom Media US•New York, NY

1d•$200,000 - $250,000•Hybrid

About The Position

Omnicom Media (OM), the media services division of Omnicom Group Inc. (NYSE: OMC) – delivers transformational experiences for consumers, clients, and talent. Powered by the Omni marketing orchestration system, OM connects best-in-class capabilities that enable our full-service media agencies OMD, PHD, and Hearts & Science to deliver more relevant and actionable consumer experiences, more productive and proactive client experiences, and more collaborative and rewarding talent experiences for the more than 24,000 people serving the world’s leading brands in OM agencies around the globe. Optimum Sports is the dedicated sports marketing agency within OMG. Unlike traditional sports marketing agencies, Optimum Sports operates in both the Sports Sponsorship and Sports Media landscapes. With the combination of both disciplines under a single offering, Optimum Sports is able to provide its clients with unique and advantageous marketplace leverage through which it delivers cohesive, multi-platform sports marketing strategies. Ingrained with the latest research and ROI tools, Optimum Sports facilitates everything from Ideation to Execution to Actualization. Our approach integrates media, investment, property, and insights to develop strategy, manage negotiation and execution, and evaluate performance of partnerships. Established in 2003, we continue to innovate in the sports marketplace and build solutions for our constantly evolving world. Role Summary The Head of Operations will serve as the central operating backbone of Optimum Sports, responsible for translating strategic priorities into scalable execution across the organization. Blending operational leadership, commercial rigor, and executive enablement, this role ensures OS continues to operate as a unified, efficient, and growth-oriented business. This role’s mandate is to unlock incremental revenue, strengthen commercial response efficiency, and enable scalable growth across the organization and its talent base

Requirements

12+ years of global and US integrated media experience in role(s) that involved delivering an omnichannel perspective and results.
Strong experience managing workflow and product across a large global network
Cross functional perspective – knows how to “connect the dots” across workstreams and motivate team to deliver promised results
Strong knowledge of omnichannel strategy, negotiations, and operations
Extensive knowledge of the media and marketing landscape, demonstrating a depth in both brand and performance-based marketing across all channels
Adaptability to adjust approach to incorporate new and evolving information as it becomes available – not fixated on initial ideas/approaches as the only way forward
Ability to anticipate and quickly assess continually changing client needs and adapt resources and strategies accordingly
Excellent written and verbal communication, presentation, organizational, interpersonal, and analytical skills - Ability to translate numbers into viable business solutions to enhance strategies and meet deliverables
Excellent leadership proficiency

Nice To Haves

This person is curious, collaborative, poised, flexible, organized, a natural at diplomacy, and can adopt different communication styles in different situations across levels, functions, and borders.
Previous experience managing a broad portfolio of brands, both large and small is helpful.

Responsibilities

Build and maintain a holistic FTE and staffing chart across all teams and offices (Sports Marketing, Investment, PMG, Experiential, Research)
Develop AI-integrated operations platforms to optimize resource allocation and utilization
Identify capacity gaps and growth opportunities with a constant ‘ear to the ground’ on new business, organic growth opportunities, scope shifts, etc.
Serve as the central point of coordination across OS leadership, Finance, HR, and Talent Acquisition
Maintain visibility into open roles, hiring progress, and organizational needs, ensuring accountability across stakeholders
Aggregate and structure staffing, promotion, and compensation recommendations
Support career progression, raise eligibility and internal mobility across OS
Oversee scope development, staffing models, and pricing frameworks working with leadership and biz dev for pitches, projects and new scopes
Standardize templates, deliverables, and fee structures across disciplines
Maintain a centralized SOW database and AI-enabled scope library
Create AI agents/tools that optimize and improve process for new SOW creation
Ensure all scopes are accurate, efficient, and commercially sound
Partner with Finance to track and optimize revenue, margin, and cost efficiency across scopes and accounts
Align staffing and capabilities to new business and organic growth pipeline
Enable cross-functional scoping across capabilities
Ensure operational readiness for priority pitches and growth/upsell opportunities based on business impact, resource availability and strategic value
Develop and execute business transition framework for new client onboarding
Partner with business development on key marketing, PR and events initiatives
Support leadership with planning, reporting, and prioritization
Drive cross-functional alignment and accountability
Track execution across key initiatives and strategic priorities
Maintain office seating charts, in-office attendance assignments, etc.