SVP, Enterprise Relationship Manager

Triumph Financial Services•Dallas, TX

About The Position

Join Triumph! At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better. Role Summary Are you passionate about building strong client relationships and driving strategic growth? Join Triumph as an Enterprise Relationship Manager, where you'll partner with some of our most important enterprise customers to strengthen relationships, expand platform adoption, and deliver outstanding business outcomes. In this highly collaborative role, you'll work across multiple teams to create exceptional client experiences while helping customers maximize the value of Triumph's solutions. Day in the Life You'll work closely with enterprise customers, internal leaders, and cross-functional teams to develop strategic account plans, lead business reviews, identify growth opportunities, and ensure every client receives a consistent, high-quality experience. Every day brings new opportunities to solve complex challenges, strengthen partnerships, and help shape the future of freight transactions.

Requirements

Bachelor's degree in Business, Finance, Supply Chain, Communications, or a related field preferred.
5+ years of experience managing enterprise customers in transportation, logistics, banking, fintech, factoring, or related industries.
Strong understanding of transportation operations, freight brokerage, supply chain workflows, or financial services.
Experience building executive-level relationships and presenting to senior business leaders.
Excellent communication, collaboration, and relationship-building skills.
Strong analytical and problem-solving abilities with the ability to interpret business data and performance metrics.
Comfortable managing multiple priorities in a fast-paced environment.
Ability to work cross-functionally and influence teams without direct authority.
Experience identifying business growth opportunities and driving customer adoption of products and services.
Strong organizational skills with exceptional attention to detail.
Willingness to travel up to 25%.

Responsibilities

Build and manage strategic plans for a portfolio of enterprise customer accounts.
Develop consistent account management processes, reporting, and executive-level summaries.
Partner with account owners to strengthen executive relationships and support key customer engagements.
Lead the planning and coordination of Quarterly Business Reviews (QBRs) across multiple product lines.
Analyze customer performance metrics and identify opportunities for improvement and growth.
Drive adoption of Triumph's integrated platform by identifying cross-sell opportunities across products and services.
Coordinate with Sales, Product, Operations, Finance, Credit, and executive leadership to deliver a seamless customer experience.
Monitor customer performance, identify potential risks early, and collaborate with Credit on mitigation strategies.
Participate in strategic account and credit review discussions, providing balanced business recommendations.
Gather customer feedback and partner with internal teams to help influence future product enhancements.
Represent Triumph at customer meetings, industry conferences, and internal planning sessions.
Travel approximately 15–25% to support customer engagement and business initiatives.