SVP & Chief Operating Officer, Missionforce

Salesforce•Columbia, WA

About The Position

Missionforce is a high-growth Salesforce business unit that brings trusted AI, data, applications, and cloud technology to governments’ critical missions worldwide. The Chief Operating Officer serves as operating partner to Missionforce’s CEO and builds and runs the unit’s operating system, covering strategy execution, cross-functional alignment, and business cadence. The role is accountable for aligning growth, delivery, and compliance as the business scales and reports to the Missionforce CEO as a member of the senior leadership team. The COO establishes Missionforce’s operating model and playbook, creates repeatable planning and reporting processes, and builds tools, data, and metrics that give leaders a unified view of performance. The role drives organizational planning, financial discipline, execution across functions, and compliance with federal, defense, and international requirements. It also represents the business with Salesforce executives and, as needed, customers, partners, and government stakeholders, while building and mentoring a high-performing operations team.

Requirements

15+ years of progressive leadership experience, including senior operating roles such as COO, Chief of Staff, GM, or head of strategy and operations, in a large technology company.
Proven record of scaling a high-growth business or business unit with enterprise-level complexity and P&L or financial accountability.
Strong executive presence and ability to earn trust quickly with C-level leaders, customers, and cross-functional partners.
Exceptional analytical, planning, and problem-solving skills, with a bias toward action and measurable outcomes.
Experience leading through ambiguity and building new functions, processes, and teams.
Strong project management skills and ability to prioritize and drive success across multiple large-scale initiatives.
Excellent written and oral communication skills, including ability to convey complex ideas strategically and concisely.

Nice To Haves

Deep understanding of the public sector, federal government, national security, or defense ecosystem, including how agencies buy, deploy, and operate technology.
U.S. security clearance or ability to obtain one.

Responsibilities

Design and establish Missionforce’s operating model, including systems, processes, governance, and team structures.
Create and evolve the playbook for how the business operates as it grows.
Build repeatable processes for planning, forecasting, and reporting, and establish tools, data, and metrics for tracking business performance.
Own the operating cadence, including planning, quarterly business reviews, OKRs and V2MOM alignment, and executive forums.
Drive accountability for results across Sales, Product, Engineering, Services, Marketing, and Operations.
Translate the CEO’s priorities and Missionforce’s growth strategy into plans, owners, milestones, and metrics; resolve cross-functional blockers.
Lead organizational design, headcount and resource planning, and talent strategy.
Partner with Recruiting and ES to attract and retain cleared and mission-driven talent.
Partner with Finance on budgets, forecasts, and investment decisions; improve productivity, unit economics, and operating margin.
Work with sales, partner, and services leaders on pipeline health, deal strategy, program execution, and customer outcomes for complex public sector engagements.
Embed compliance in business operations and ensure adherence to federal, defense, and international requirements.
Coordinate with Legal, Security, and Trust.
Represent Missionforce with Salesforce executives and, as needed, customers, partners, and government stakeholders.
Build and mentor a high-performing operations team and model inclusive, high-trust leadership.