SVP, Cash Management

Main Street Bank•Marlborough, MA

7d•$140,000 - $180,000•Hybrid

About The Position

The SVP Cash Management Officer provides expertise and leadership within the Cash Management Department and collaborates with Relationship Banking, Commercial Lending, and retail teams to support commercial clients seeking cash management products and services. The role serves as a front-line sales, service, and relationship manager for commercial clients, including some of the bank’s largest commercial relationships, and conducts routine site visits. It develops and sells cash management products and services, identifies other business deposit opportunities, and oversees product and service onboarding. The officer analyzes existing and prospective customers’ needs and works with relationship teams to recommend strategies and implement appropriate products and services. The position manages and directs the Cash Management Sales Team and oversees Client Service personnel responsible for deposit account opening and day-to-day client management. It partners with the SVP Cash Management Service and Implementation Officer on department and bank-wide projects, internal controls, recordkeeping, audit and regulatory engagements, and operational alignment. The officer is a subject matter expert, contributes to the bank’s strategic plan and competitive position, and has an impact on institutional revenue. After successful completion of training and demonstration of abilities, the role may be eligible for a hybrid work arrangement. Availability is expected during core business hours, with an agreed number of days per month onsite. The position requires regular local travel to bank locations and customer sites, and schedules may include early mornings, evenings, or weekends as bank needs require.

Requirements

Bachelor’s degree and/or equivalent experience; typically 10 or more years of related banking experience with progressive leadership responsibilities, preferably in Cash Management.
Extensive background in financial institution operating policies and procedures and state and federal banking regulations.
Project coordination or management experience.
Proficiency with Microsoft 365 Office Suite products and the Internet.
Working knowledge of data processing systems; COCC preferred.
Understanding of administrative activities and office procedures, and ability to operate standard office equipment.
Ability and means to travel regularly to Main Street Bank locations and customer sites as needed.
Ability to identify market and business opportunities and demonstrate strong business development and sales skills.
Leadership, written and verbal communication, relationship management, and interpersonal skills, including ethics and cultural awareness.
Critical thinking skills to analyze complex problems, assess risks and mitigating factors, evaluate trade-offs, and recommend solutions for stakeholders.
Ability to build and maintain relationships with officers, employees, external contacts, and cross-functional teams while supporting organizational values, vision, strategy, and goals.
Ability to interact professionally with senior executives and high-net-worth individuals.
Ability to communicate and present information effectively, respond to questions, define problems, collect data, establish facts, and draw valid conclusions.
Ability to read, analyze, and interpret financial reports and bank policies and procedures, and to write reports and business correspondence.
Ability to use judgment and discretion in decision-making and follow bank policies and procedures.
Ability to work schedules that meet bank needs, potentially including early mornings, evenings, and weekends.
Ability to occasionally lift or move up to 25 pounds; regularly remain stationary for periods of time; occasionally stoop and bend; and operate a computer for extended periods.
Ability to travel locally daily for bank purposes and customer or business calls.
Regular attendance and completion of required compliance and online training.

Nice To Haves

COCC data processing system experience.
Experience in a Cash Management environment.

Responsibilities

Manage and direct the Cash Management Sales Team, fostering a positive and professional environment and exceptional service for internal and external clients.
Lead and train Cash Management Client Service representatives in onboarding and service best practices.
Serve as the product expert for Cash Management offerings and manage top-tier client relationships.
Advise Commercial Lending Officers, Retail Branch Management, and Relationship Banking on establishing cash management products and services.
Use discretion in recommending and implementing competitive pricing.
Grow commercial deposit relationships by promoting appropriate services while assessing relationship risk and profitability.
Conduct routine site visits, annual reviews, and regular customer meetings to review services, recommend products, and complete customer reviews.
Develop existing customer relationships, acquire new customers, and support retention through exceptional service.
Coordinate and manage implementation of cash management products and services; recommend product limits and ensure appropriate approvals.
Prepare and present Business Services proposals to customers and prospects.
Participate in credit, loan, and sales meetings to anticipate new relationships requiring bank services.
Provide ongoing cash management sales support and serve as an escalation point for critical department or customer needs.
Help ensure timely and accurate service delivery and resolve issues positively; conduct follow-up calls to assess customer needs and identify sales opportunities.
Discuss or refer customers to other bank services as appropriate.
Work with the SVP Cash Management Service and Implementation Officer to develop, maintain, and monitor internal controls and recordkeeping, and to support auditors and regulators.
Monitor industry trends and recommend enhancements that increase bank profitability.
Train and guide department staff on new and existing processes and attend relevant industry seminars, trainings, and networking events.
Participate in before- or after-hours and weekend community or networking events as warranted.
Use tools and systems to organize and complete work independently, manage deadlines, anticipate obstacles, and communicate and coordinate effectively.
Assist internal, external, and regulatory auditors with assigned requests for materials.
Handle sensitive and confidential information with discretion; follow bank policies, procedures, Bank Secrecy Act requirements, compliance procedures, and operational risk controls, and complete required training.
Direct, schedule, and assign staff; balance priorities, identify training needs, support staff development, and foster an inclusive, performance-oriented team environment.
Monitor departmental procedures and daily operations, make and communicate changes to improve productivity and efficiency, and guide the team toward established goals.
Monitor and approve bi-weekly timecards and time-off requests while ensuring adequate departmental coverage.
Provide timely performance feedback, recommend employment decisions, and coach, counsel, discipline, and develop staff as needed.
Maintain regular and consistent attendance and perform other similar or related duties as assigned.