SVC Supervisor - Operations

Old Dominion Freight Line • Warren, OH

8d

About The Position

Old Dominion Freight Line is seeking an Operations Supervisor to manage a shift or section in a service center. The supervisor maintains and achieves department, shift, service center, and company standards for safety, quality, efficiency, cost, service and delivery, training and development, and housekeeping. The role leads employees in a fast-paced operations environment and works with service center management to meet business objectives.

Requirements

• High school diploma or equivalent.
• At least 2 years of operations experience, preferably in the transportation industry.
• Working knowledge of AS400 and Microsoft Office.
• Good verbal and written communication skills.
• Strong interpersonal skills.
• Ability to work assigned shifts as needed and according to customer pickup and delivery schedules.

Nice To Haves

• Some college education preferred.
• Supervisory experience preferred.
• Bachelor’s degree preferred.

Responsibilities

• Monitor employee safety and provide training on safety processes as needed.
• Monitor safe and efficient freight planning, loading, and unloading throughout the shift.
• Teach and evaluate safe lifting techniques and use them as needed.
• Maintain housekeeping within the shift to support safety and productivity.
• Manage, assign, and supervise pickups and deliveries to ensure effective use and development of employees and equipment and to meet company and customer expectations.
• Work with service center management to meet daily, weekly, monthly, and yearly business objectives.
• Provide instruction, analysis, suggestions, and ideas to improve shift, department, and facility operations.
• Give employees ongoing positive and constructive feedback on productivity and operational measures, including ROI, MPH, stops per hour, return and missed shipments, and delivery and pickup errors.
• Conduct daily inspections for compliance with local, state, and federal safety regulations, OSHA requirements, and DOT requirements.
• Ensure trailers are loaded correctly for safe freight transport.
• Pursue continuous improvement in service center operations.
• Operate AS400, BLU, DYMS, and other company computer and freight-monitoring systems.
• Complete forklift job training and operate a forklift as needed.
• Conduct daily shift meetings.
• Make timely decisions based on volume and communicate schedules to affected employees.
• Inspect tools and equipment for safe operating conditions and direct correction of improper or adverse conditions.
• Understand and ensure compliance with company and government regulations.
• Work assigned shifts as needed and remain available according to customer pickup and delivery schedules.
• Monitor shipment locations using OD's proprietary technology and communicate throughout the day with associates, customers, and team members verbally and through computer systems.
• Complete company and government forms used in freight movement, including shipping orders, city stripping manifests, freight bills, inter-terminal movement forms, and exception forms.
• Manage department staff, including hiring and disciplinary action.

Benefits

• Health benefits, including a zero-premium medical plan for employee-only coverage
• Vision and dental coverage
• Short-term and long-term disability
• Flexible spending accounts
• 401(k) retirement plan with company match and additional annual discretionary match opportunity
• Life insurance
• Wellness program
• Tuition reimbursement for drivers and technicians
• Training and growth opportunities
• Promote-from-within advancement opportunities
• National career opportunities at more than 260 service centers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED