SVC Supervisor- Operations

Old Dominion Freight Line • Henrietta, NY

9d

About The Position

Old Dominion Freight Line is hiring an Operations Supervisor to manage a shift or section in a service center. The supervisor is responsible for achieving department, shift, service center, and company standards for safety, quality, efficiency, cost, service and delivery, training and development, and housekeeping. The role leads employees in a fast-paced operating environment and works closely with service center management to meet business objectives and customer expectations.

The supervisor monitors freight planning, loading and unloading, employee safety, housekeeping, pickups and deliveries, and the condition of tools and equipment. The role uses company systems to monitor freight movement, communicates with associates, customers, and team members, conducts shift meetings and inspections, and completes company and government forms. The supervisor is also responsible for department staff, including hiring and disciplinary action, and may operate a forklift as needed.

The posted compensation range is $76,578–$95,722. The workdays listed are Monday through Friday, with an evening shift; schedules may change based on business needs.

Requirements

• High school diploma or equivalent.
• Two years of operations experience, preferably in the transportation industry.
• Working knowledge of AS400 and Microsoft Office.
• Good verbal and written communication skills.
• Strong interpersonal skills.

Nice To Haves

• Some college.
• Supervisory experience.
• Bachelor's degree.

Responsibilities

• Monitor and evaluate employee safety daily, and provide training on safety processes as needed.
• Monitor and evaluate safe and efficient freight planning, loading, and unloading throughout the shift.
• Teach and evaluate safe lifting techniques and use safe lifting practices when needed.
• Maintain housekeeping within the shift to support safety and productivity.
• Manage, assign, and supervise pickups and deliveries to ensure proper utilization and development of employees and equipment while meeting company and customer expectations.
• Work closely with service center management to align with daily, weekly, monthly, and yearly business objectives.
• Provide instruction, analyses, suggestions, and ideas to improve operations within the shift, department, and facility.
• Give employees ongoing positive and constructive feedback on productivity and performance measures, including ROI, MPH, stops per hour, return and missed shipments, and delivery and pickup errors.
• Conduct daily inspections for compliance with local, state, and federal safety regulations, including OSHA and DOT requirements.
• Ensure trailers are loaded correctly for safe freight transport.
• Strive for continuous improvement in all areas of service center operations.
• Use the AS400 system, BLU system, DYMS, and other company freight-monitoring systems to monitor freight movement.
• Complete forklift job training and operate a forklift as necessary within the service center.
• Conduct daily shift meetings.
• Make timely decisions based on volume levels and communicate schedules to affected employees.
• Inspect tools and equipment for safe operating condition and direct correction of improper or adverse conditions.
• Understand and ensure compliance with company and government regulations.
• Work assigned shifts as needed and be available according to customer pickup and delivery schedules.
• Monitor shipment locations using Old Dominion's proprietary technology and communicate throughout the day with associates, customers, and team members verbally and through computer systems.
• Complete company and government freight-movement forms, including shipping orders, city stripping manifests, freight bills, inter-terminal movement forms, and exception forms.
• Manage department staff, including hiring and disciplinary action.

Benefits

• Zero-premium medical plan for employee-only coverage.
• Vision and dental coverage.
• Short-term and long-term disability.
• Flexible spending accounts.
• 401(k) retirement plan with company match and an additional annual discretionary match opportunity.
• Life insurance.
• Wellness program.
• 12 days of paid time off.
• Nine paid holidays, including a birthday holiday.
• Tuition reimbursement for drivers and technicians.
• Training and growth opportunities.
• Career advancement through a promote-from-within philosophy.
• National career opportunities at more than 260 service centers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED