SVC- Supervisor- Operations

Old Dominion Freight Line•Dunbar, WV

About The Position

Old Dominion Freight Line is recruiting an Operations Supervisor to manage a shift or section in a service center. The supervisor is responsible for maintaining and achieving department, shift, service center, and/or company standards for safety, quality, efficiency, cost, service and delivery, training and development, and housekeeping. The role involves leading employees, coordinating freight operations, supporting customer expectations, and working with service center management to meet business objectives. The position may require work on assigned shifts as needed based on customer pickup and delivery schedules; shift and hours are to be determined and may change with scheduling and business needs.

Requirements

High school diploma or equivalent.
At least 2 years of operations experience; transportation industry experience preferred.
Working knowledge of AS400 and Microsoft Office.
Good verbal and written communication skills.
Strong interpersonal skills.

Nice To Haves

Some college.
Supervisory experience.
Bachelor’s degree.

Responsibilities

Monitor and evaluate employee safety daily and provide training on safety processes as needed.
Monitor and evaluate the safe and efficient planning, loading, and unloading of freight throughout the shift.
Teach and evaluate safe lifting techniques and use safe lifting practices as needed.
Maintain shift housekeeping to support safety and productivity.
Manage, assign, and supervise pickups and deliveries to ensure effective use and development of employees and equipment and to meet company and customer expectations.
Work closely with service center management to support daily, weekly, monthly, and yearly business objectives.
Provide instruction, analysis, suggestions, and ideas to improve operations within the shift, department, and facility.
Give employees ongoing positive and constructive feedback on performance and productivity measures, including ROI, MPH, stops per hour, return shipments, missed shipments, and delivery or pickup errors.
Conduct daily inspections for compliance with local, state, and federal safety regulations, OSHA requirements, and DOT requirements.
Ensure trailers are loaded correctly for safe freight transport.
Pursue continuous improvement across service center operations.
Operate AS400, BLU, DYMS, and other company computer and freight-monitoring systems to track freight movement.
Complete forklift job training and operate a forklift as necessary within the service center.
Conduct daily shift meetings.
Make timely decisions based on volume levels and communicate schedules to affected employees.
Inspect tools and equipment for safe operating condition and direct correction of improper or adverse conditions.
Understand and ensure compliance with company and government regulations.
Work assigned shifts as needed and be available according to customer pickup and delivery schedules.
Use company technology to monitor shipment locations across terminals and communicate throughout the day with associates, customers, and team members verbally and through computer systems.
Complete company and government freight-movement forms, including shipping orders, city stripping manifests, freight bills, inter-terminal movement forms, and exception forms.
Manage department staff, including hiring and disciplinary action.

Benefits

Zero-premium medical plan for employee-only coverage.
Vision and dental coverage.
Short-term and long-term disability.
Flexible spending accounts.
401(k) retirement plan with company match and additional company annual discretionary match opportunity.
Life insurance.
Wellness program.
Tuition reimbursement for drivers and technicians.
Training and career growth opportunities.
Opportunities to advance through the promote-from-within philosophy.
National career opportunities at more than 260 service centers.