Sustainment Post-Delivery Program Manager

Saab • East Syracuse, NY

9d • $101,600 - $132,000

About The Position

Saab, Inc. is seeking a Post-Delivery Program Manager (PDPM) to oversee sustainment support activities for multiple products after hardware delivery to Department of Defense customers. The PDPM is the primary point of contact for post-delivery activities and coordinates with program leadership, customers, and cross-functional Saab teams throughout the lifecycle of fielded systems.

The role applies program and project management principles to oversee sustainment operations, resolve customer support challenges, and meet performance objectives. It provides leadership and cross-functional coordination with a focus on quality, risk mitigation, and continuous improvement. The position requires a U.S. citizen who currently holds a Secret Security Clearance and may involve a government security investigation. Travel may be up to 15% annually, both domestically and internationally.

Requirements

• Bachelor’s degree in Engineering, Business, or a related discipline with at least 5 years of relevant experience; or a Master’s degree with at least 3 years of experience; or an equivalent combination of education and experience.
• Experience working in a collaborative team environment.
• Experience in Project Management.
• Proficiency with Microsoft Office products, including Word, Visio, Excel, Project, and PowerPoint.
• Strong organizational, multitasking, and time management skills, including timely follow-up on action items and requests.
• Ability to thrive in a fast-paced, decentralized environment.
• Understanding of quality and continuous improvement concepts and principles, including Lean and Six Sigma.
• Strong oral and written communication skills.
• Comfort working with employees and stakeholders at all levels of the organization.
• Ability to drive and influence cross-functional teams without direct authority.
• Must currently hold a Secret Security Clearance.
• Must be a U.S. citizen.
• Must pass a pre-employment drug screen.
• Applicable military backgrounds include Commissioned Officer (O-3/CPT or higher) or Senior Noncommissioned Officer (E-7 or higher) in specialties related to operations and/or sustainment of complex systems, including Aviation, Field Artillery, Air Defense, or other integrated military systems; other applicable backgrounds include Engineering, Logistics, Maintenance, Operations, and Aviation.

Nice To Haves

• Knowledge of Military Logistics and Maintenance Principles.
• Understanding of the DoD acquisition process.
• Knowledge of systems or systems engineering principles.
• Understanding of Configuration Management, system baselines, and the impacts of hardware, software, and firmware changes on integrated systems.

Responsibilities

• Serve as the primary point of contact for post-delivery activities, coordinating with program leadership, customers, and internal stakeholders.
• Provide programmatic leadership and oversight of depot and customer support activities, including prioritization, execution, resource planning, and cost and schedule performance in support of PDPM CAM responsibilities.
• Manage Basic Order Agreements between Saab and customers, including quoting, purchase order reviews, and Task Order Management.
• Manage spares and repair quoting, order management, and service contract proposals for integration efforts, on-site testing and troubleshooting support, and training activities.
• Coordinate service event planning and execution with the Technical Support Manager, customers, Saab engineers, and field technicians, ensuring required parts and materials are available in advance.
• Support field technicians during service events by coordinating additional troubleshooting parts and facilitating follow-up discussions with appropriate Saab team members.
• Coordinate spares and repairs with Contracts, Finance, Configuration Management, Supply Chain, Manufacturing, Engineering, and Test teams.
• Track on-time delivery and other key program metrics and manage cost, schedule, and quality objectives across sustainment activities.
• Participate in Saab financial planning cycles by providing revenue forecasts and order projection feedback.
• Analyze failure trends, request Root Cause Corrective Action (RCCA) reports, communicate findings to customers, and identify and mitigate customer inventory risks.
• Complete system handovers with the appropriate Production Program Manager to ensure a clear transition of responsibilities and relevant information.
• Develop customer reports aligned with the customer’s model and present program updates during formal Saab and customer Program Management Reviews (PMRs).
• Ensure compliance with Saab Standard Operating Procedures (SOPs) and identify opportunities for process improvement.
• Travel up to 15% annually, domestically and internationally.

Benefits

• Medical, vision, and dental insurance for employees and dependents.
• Generous paid time off, including 8 designated holidays.
• 401(k) with employer contributions.
• Tuition assistance and student loan assistance.
• Wellness and employee assistance resources.
• Employee stock purchase opportunities.
• Short-term and long-term disability coverage.
• Professional growth opportunities, competitive wages, work-life balance, and a business casual atmosphere.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level