Sustainment Post-Delivery Program Manager

Saab • East Syracuse, NY

8d

About The Position

Saab, Inc. is seeking a Post-Delivery Program Manager (PDPM) to oversee sustainment support activities for multiple products after hardware delivery to Department of Defense customers. The PDPM is the primary point of contact for post-delivery activities, coordinating with program leadership, customers, and cross-functional Saab teams throughout the lifecycle of fielded systems. The role applies program and project management principles to oversee sustainment operations, resolve customer support challenges, and meet performance objectives, with an emphasis on leadership, coordination, quality, risk mitigation, and continuous improvement.

The position provides programmatic leadership and oversight of depot and customer support activities, including prioritization, execution, resource planning, and cost and schedule performance. It also manages customer agreements, spares and repairs, service proposals, and service-event planning and execution. The PDPM coordinates with Saab functions and customer stakeholders, tracks program metrics, supports financial forecasting, analyzes failure trends, manages risks, and presents program updates. Annual travel of up to 15% is required, domestically and internationally. The stated compensation range is $101,600–$132,000; actual offers may consider responsibilities, location, market and business considerations, experience, skills, and education or training. The successful candidate must be a U.S. citizen and currently hold a Secret Security Clearance. Selected applicants may be subject to a government security investigation and must meet eligibility requirements for access to classified information. Candidates must pass a pre-employment drug screen.

Requirements

• Bachelor’s degree in Engineering, Business, or a related discipline with 5 or more years of relevant experience; or a Master’s degree with 3 or more years of experience; or an equivalent combination of education and experience.
• Experience working in a collaborative team environment.
• Experience in Project Management.
• Proficiency with Microsoft Office products, including Word, Visio, Excel, Project, and PowerPoint.
• Strong organizational, multitasking, and time-management skills, including timely follow-up on action items and requests.
• Ability to thrive in a fast-paced, decentralized environment.
• Understanding of quality and continuous-improvement concepts and principles, including Lean and Six Sigma.
• Strong oral and written communication skills.
• Comfort working with employees and stakeholders at all levels of the organization.
• Ability to drive and influence cross-functional teams without direct authority.
• Must currently hold a Secret Security Clearance.
• Must be a U.S. citizen.
• Must pass a pre-employment drug screen.

Nice To Haves

• Knowledge of Military Logistics and Maintenance Principles.
• Understanding of the DoD acquisition process.
• Knowledge of systems or systems engineering principles.
• Understanding of Configuration Management, system baselines, and the impacts of hardware, software, and firmware changes on integrated systems.
• Military experience as a Commissioned Officer (O-3/CPT or higher) or Senior Noncommissioned Officer (E-7 or higher) in specialties related to operations or sustainment of complex systems, such as Aviation, Field Artillery, Air Defense, or other integrated military systems.
• Other applicable backgrounds include Engineering, Logistics, Maintenance, Operations, and Aviation.

Responsibilities

• Serve as the primary point of contact for post-delivery activities, coordinating with program leadership, customers, and internal stakeholders.
• Provide programmatic leadership and oversight of depot and customer support activities, including prioritization, execution, resource planning, and cost and schedule performance in support of PDPM CAM responsibilities.
• Manage Basic Order Agreements between Saab and customers, including quoting, purchase order reviews, and Task Order Management.
• Manage spares and repair quoting and order management, as well as service contract proposals for integration efforts, on-site testing and troubleshooting support, and training activities.
• Coordinate service-event planning and execution with the Technical Support Manager, customers, Saab engineers, and field technicians, ensuring required parts and materials are available in advance.
• Support field technicians during service events by coordinating additional troubleshooting parts and facilitating follow-up discussions with appropriate Saab team members.
• Coordinate spares and repairs with Contracts, Finance, Configuration Management, Supply Chain, Manufacturing, Engineering, and Test teams.
• Track on-time delivery and other key program metrics, managing cost, schedule, and quality objectives across sustainment activities.
• Participate in Saab financial planning cycles by providing revenue forecasts and order projection feedback.
• Analyze failure trends, request Root Cause Corrective Action (RCCA) reports, communicate findings to customers, and identify and mitigate customer inventory risks.
• Complete system handovers with the appropriate Production Program Manager to ensure a clear transition of responsibilities and relevant information.
• Develop customer reports aligned with the customer's model and present program updates during formal Saab and customer Program Management Reviews (PMRs).
• Ensure compliance with Saab Standard Operating Procedures (SOPs) and identify opportunities for process improvement.
• Travel up to 15% annually, domestically and internationally.

Benefits

• Medical, vision, and dental insurance for employees and dependents.
• Generous paid time off, including 8 designated holidays.
• 401(k) with employer contributions.
• Tuition assistance and student loan assistance.
• Wellness and employee assistance resources.
• Employee stock purchase opportunities.
• Short-term and long-term disability coverage.
• Professional growth opportunities.
• Competitive wages.
• Work-life balance.
• Business casual atmosphere.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level