Surveillance Supervisor

Caesars Entertainment•Danville, VA

7d•Onsite

About The Position

The Shift Supervisor is responsible for directing the day-to-day activities of the Surveillance Agents on an assigned shift for the effective protection of company assets and ongoing compliance with state gaming regulations. This role fills a skilled position that requires leadership and a high degree of personal integrity. The Supervisor assists the Surveillance Director and Surveillance Supervisor in fulfilling day-to-day operational requirements for the surveillance department. The role involves protecting company assets and maintaining integrity using Closed Circuit Television (CCTV), utilizing surveillance equipment to identify questionable activities, and performing duties in accordance with company policies.

Requirements

A minimum of two years of casino surveillance experience is required.
High degree of working knowledge of all casino games and gaming regulations.
Excellent written and verbal communication skills.
Excellent leadership skills.
Excellent organizational skills.
Demonstrated ability and working knowledge of card counting and cheating detection methods.
Must be able to work any day of the week and any shift.
Must be willing to work unscheduled shifts on short notice.
Basic computer operational skills.
Must be able to work independently and get along with co-workers, working as a team.
Neat, professional appearance with good personal hygiene.
Must be "team centered" and able to promote a positive work environment and team spirit.
Must be tactful, maintain confidence, and foster an ethical work environment.
Must be able to prevent inappropriate behavior by co-workers and handle all situations honestly.
Able to communicate clearly with staff and management and be an active listener.
Must be able to assume a role of authority as necessary in a high-risk crisis, exhibiting judgment.
Competent in computers and software including Windows, Word, PowerPoint, Excel, and Adobe.
Compiled data and completed monthly statistical reports.
Must be able to obtain and maintain possession of a Virginia Gaming License from the VA Lottery.
Must be able to work flexible hours including evenings, weekends, and holidays as needed.
Must be able to speak, read, write, and understand English.
Must be able to tolerate areas containing secondhand smoke.
Ability to maintain regular, predictable attendance according to schedule.
Must be able to sit for extended periods of time.
Must be able to respond calmly in crisis and stressful situations.
Must be able to work independently and in a group.
Must be able to hold 15 lbs. with outstretched arms.
Must be able to distinguish colors and/or markings.

Nice To Haves

Set an example and be a role model / leader for all Surveillance personnel.

Responsibilities

Directing the day-to-day activities of Surveillance Agents on an assigned shift.
Assisting the Surveillance Director and Surveillance Supervisor in fulfilling operational requirements.
Protecting company assets and maintaining integrity using CCTV.
Utilizing surveillance equipment to respond to and identify questionable activities.
Observing casino and cage transactions through the surveillance system.
Conducting investigations of activities that threaten company assets.
Conducting clandestine surveillance of slot machines, table games, cashier cage and count room, and other gaming and non-gaming activity.
Taking responsibility for all surveillance functions in the absence of the Surveillance Supervisor.
Ensuring all policies and procedures of the surveillance department are adhered to.
Reporting illegal or unusual activities to the Surveillance Director, Manager, and/or Supervisor.
Performing all related duties as required in accordance with company policies, department standards, and manual.
Performing active observations and continuous training of cheating methods, illegal activity (fraud, theft), and reporting as required.
Analyzing players, games, and statistical daily reports.
Other duties as assigned.