Surveillance Technician Supervisor

Laguna Development Corp•Albuquerque, NM

13d

About The Position

The Surveillance Systems Supervisor is responsible for maintaining, troubleshooting, and optimizing all surveillance system equipment within the organization, ensuring compliance with industry and regulatory standards. This includes managing digital video monitoring systems, installing and configuring network and hardware components, and providing technical support for applications and infrastructure. The role requires staying current on surveillance and IT technologies, recommending system improvements, and ensuring proper camera placement across all areas. The supervisor also responds to system issues, plans for outages, and collaborates with technicians and vendors to maintain continuous, efficient operations. Additionally, the position requires maintaining strict confidentiality and adhering to company policies, while demonstrating professionalism, reliability, and the ability to make quick decisions in high-pressure situations. In addition to technical duties, the supervisor oversees staff management, including scheduling, training, performance evaluation, and fostering a positive, team-oriented work environment. The role requires a high school diploma or equivalent, with preferred additional education or technical certifications and several years of surveillance or IT experience. Candidates must possess computer proficiency, networking knowledge, and the ability to use specialized tools and equipment. Physical and mental demands include problem-solving, data interpretation, and performing tasks that involve lifting, standing, and working in various environments. The position also requires obtaining relevant licenses and certifications, including a gaming license, and meeting company compliance standards such as drug screening and federal regulations.

Requirements

High school diploma or equivalent
Computer proficiency
Networking knowledge
Ability to use specialized tools and equipment
Problem-solving skills
Data interpretation skills
Ability to make quick decisions in high-pressure situations
Professionalism
Reliability

Nice To Haves

Additional education or technical certifications
Several years of surveillance or IT experience

Responsibilities

Maintaining, troubleshooting, and optimizing all surveillance system equipment
Managing digital video monitoring systems
Installing and configuring network and hardware components
Providing technical support for applications and infrastructure
Staying current on surveillance and IT technologies
Recommending system improvements
Ensuring proper camera placement across all areas
Responding to system issues
Planning for outages
Collaborating with technicians and vendors to maintain continuous, efficient operations
Maintaining strict confidentiality and adhering to company policies
Overseeing staff management, including scheduling, training, and performance evaluation
Fostering a positive, team-oriented work environment
Obtaining relevant licenses and certifications, including a gaming license
Meeting company compliance standards such as drug screening and federal regulations