Surveillance Supervisor (Cat 4)

Parx Bensalem•Shippensburg, PA

About The Position

Implements surveillance strategies to ensure the operational integrity and overall protection of customers, employees, and Company assets. Monitors surveillance agents’ capabilities and individual performance against Company service and operating standards. Facilitates the surveillance department’s daily activities to ensure procedures and practices are followed correctly and consistently. Partners with the security department to respond promptly to threats to customers, employees, and property assets, including fire, theft, burglary, assault, and other security issues. Prepares work schedules, assists with hiring and training, evaluates agent performance, and documents positive and constructive feedback. Partners with security on investigations and prepares necessary reports. Prepares purchasing requests to maintain the supplies needed for effective department operations. Detects people who may be required to be excluded or ejected from the Casino under the cited provisions of Pennsylvania’s Gaming Act and Board regulations, or who are self-excluded from gaming. Regularly analyzes departmental job descriptions for relevance and effectiveness, and performs other duties as assigned.

Requirements

High school diploma or G.E.D. required.
Excellent organizational and planning skills.
Strong communication skills and integrity.
Ability to handle stressful, volatile situations with poise and confidence.
Ability to work all shifts and weekends/holidays as required.
Ability to communicate effectively in English, verbally and in writing.
Knowledge of state and local laws and regulations.

Nice To Haves

At least 1 year of experience in a management or supervisory role in surveillance or a related field preferred.

Responsibilities

Implement surveillance strategies that protect customers, employees, and Company assets and preserve operational integrity.
Monitor surveillance agents’ capabilities and individual performance against Company service and operating standards.
Facilitate daily department activities and ensure procedures and practices are followed consistently.
Partner with the security department to take immediate action on fire, theft, burglary, assault, and other security issues.
Prepare work schedules for surveillance agents.
Partner with the security department on investigations and prepare necessary reports.
Prepare purchasing requests to ensure the department has adequate supplies.
Assist with hiring, training, and scheduling surveillance agents.
Evaluate surveillance agents and document positive and constructive performance feedback.
Detect people who may be required to be excluded or ejected from the Casino, or who are self-excluded from gaming, under the cited laws and regulations.
Regularly analyze departmental job descriptions for relevance and effectiveness.
Perform other duties as assigned.