ROK-SURVEILLANCE OPERATOR

Century Casinos Inc•Flintstone, MD

5d•$16 - $20•Onsite

About The Position

The Surveillance Operator maintains close, continuous surveillance of gaming areas and the entire property to protect life and property at the casino. The role monitors property activity, identifies and reports security or safety risks, documents suspicious or unusual activity, and helps protect casino assets and gaming integrity. The operator coordinates with the Security Department when further investigation or attention is needed and supports employees, supervisors, and management in protecting departmental assets. The position reports directly to the Surveillance Supervisor and then the Surveillance Manager.

Requirements

Excellent communication skills; polite demeanor and neat appearance.
Ability to work efficiently with others as part of a team.
Ability to read, analyze, and interpret policy and procedure manuals, maintenance instructions, and related documents.
Proven experience providing high-level guest service.
Ability to perform arithmetic using whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and interpret graph data.
Ability to write effective reports and memos and respond to employee or guest inquiries.
Ability to communicate effectively one-on-one and in small- and large-group settings.
Availability to work all shifts.
Ability to work in a fast-paced environment and handle stressful situations.
Must be at least 21 years old.
Must pass a background investigation and obtain and maintain required work cards.
Ability to verify the right to work in the United States.
High school diploma or equivalent.
Excellent observational and communication skills; ability to detect schemes or cheating activity directed at the casino or its guests.
Proficiency in typing, Microsoft Office, and Google Docs.

Nice To Haves

At least 3 months of surveillance or casino experience.
Knowledge of and experience with closed-circuit television equipment.

Responsibilities

Monitor all areas of the property and report potential security or safety risks for resolution.
Use necessary equipment to identify, record, document, and report illegal, suspicious, or unusual activity on the property.
Maintain working knowledge of Gaming Commission rules and regulations and ensure adherence throughout the property.
Protect casino assets and gaming integrity through thorough monitoring, particularly on the gaming floor.
Complete daily reports and maintain accurate, thorough departmental records.
Support employees, supervisors, and management in protecting assets in their departments.
Coordinate with the Security Department when surveillance identifies matters requiring investigation or attention.
Attend scheduled departmental meetings to facilitate information flow.
Make suggestions and recommendations about other departments’ policies and procedures with casino asset protection in mind.