Surveillance Operator

Resorts World NYC•Newburgh, NY

9d•Onsite

About The Position

Monitor activities of guests and employees on the casino floor, cage, change booths and count rooms via closed-circuit television (CCTV) system and personal observation, for criminal activities and/or violations of regulations, policies and procedures, or internal controls. Utilizes necessary equipment to identify record and document illegal and/or unusual activities occurring in areas under surveillance and reports same to appropriate personnel. Video tapes questionable activities and make written reports to appropriate personnel. Monitors alarm system. Reviews tapes associated with jackpots. Maintains strict confidentiality of all property related issues. Operates monitor room equipment, including basic computer functions. Participates in court actions relating to gaming violations. Protects the assets of the company. Prepare and write daily reports and logs. Operates all surveillance computer equipment. Ensures all surveillance equipment is working correctly throughout their shift. Conducts routine surveillance video recording and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas. Monitors the casino operations to ensure adherence to the state regulations and company policies and procedures. Performs other tasks as assigned. Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive. Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success. Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations. Demonstrates the initiative to present new ideas and perspective to create positive results. Exhibits respectful consideration of viewpoints, situations and others. Puts the guest at the forefront of every decision. Ability to remain organized in a pressure situation. Ability to input and access information into a computer. Skill in establishing and maintaining effective working relations with staff. Problem solving, administrative, multi-tasking, organization and prioritization skills. Strong communication skills. Must have computer knowledge.

Requirements

Ability to perform each job responsibility satisfactorily.
Ability to talk and hear.
Ability to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
Ability to reach with hands and arms.
Ability to climb or balance.
Ability to stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Moderate physical ability such as lift or maneuver at least twenty-five (25) pounds.
Varied instances of standing/walking.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to respond to common inquiries from other employees or guests.
Fluency in English required.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and group situations.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimal.
Ability to work with mathematical concepts such as probability and inference.
Ability to create, read and analyze spreadsheets of statistical data.
Ability to decipher various reports and maintains reports upon request.
Must be able to interact with internal and external guests in a professional manner.
Must be able to work varying schedules to reflect the business needs of the property.

Nice To Haves

Second language a plus.

Responsibilities

Monitor activities of guests and employees on the casino floor, cage, change booths and count rooms via closed-circuit television (CCTV) system and personal observation, for criminal activities and/or violations of regulations, policies and procedures, or internal controls.
Utilizes necessary equipment to identify record and document illegal and/or unusual activities occurring in areas under surveillance and reports same to appropriate personnel.
Video tapes questionable activities and make written reports to appropriate personnel.
Monitors alarm system.
Reviews tapes associated with jackpots.
Maintains strict confidentiality of all property related issues.
Operates monitor room equipment, including basic computer functions.
Participates in court actions relating to gaming violations.
Protects the assets of the company.
Prepare and write daily reports and logs.
Operates all surveillance computer equipment.
Ensures all surveillance equipment is working correctly throughout their shift.
Conducts routine surveillance video recording and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas.
Monitors the casino operations to ensure adherence to the state regulations and company policies and procedures.
Performs other tasks as assigned.
Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive.
Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.
Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations.
Demonstrates the initiative to present new ideas and perspective to create positive results.
Exhibits respectful consideration of viewpoints, situations and others.
Puts the guest at the forefront of every decision.
Ability to remain organized in a pressure situation.
Ability to input and access information into a computer.
Skill in establishing and maintaining effective working relations with staff.
Problem solving, administrative, multi-tasking, organization and prioritization skills.
Strong communication skills.
Must have computer knowledge.