Surveillance Operator

Resorts World NYC•Town of Newburgh, NY

10d•Onsite

About The Position

The Surveillance Operator monitors activities of guests and employees on the casino floor, cage, change booths, and count rooms via closed-circuit television (CCTV) system and personal observation. This role is responsible for identifying, recording, and documenting illegal and/or unusual activities, reviewing tapes associated with jackpots, and maintaining strict confidentiality. The operator will also monitor the alarm system, prepare daily reports and logs, and ensure all surveillance equipment is functioning correctly. This position plays a crucial role in protecting company assets and ensuring adherence to state regulations and company policies. The role requires strong communication, problem-solving, and computer skills, with an emphasis on guest service and maintaining a professional demeanor.

Requirements

Ability to perform each job responsibility satisfactorily.
Ability to talk and hear.
Ability to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
Ability to reach with hands and arms.
Ability to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Moderate physical ability such as lift or maneuver at least twenty-five (25) pounds.
Varied instances of standing/walking.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to respond to common inquiries from other employees or guests.
Fluency in English required.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and group situations.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimal.
Ability to work with mathematical concepts such as probability and inference.
Ability to create, read and analyze spreadsheets of statistical data.
Ability to decipher various reports and maintain reports upon request.
Must have computer knowledge.

Nice To Haves

Second language a plus.

Responsibilities

Monitor activities of guests and employees on the casino floor, cage, change booths and count rooms via closed-circuit television (CCTV) system and personal observation, for criminal activities and/or violations of regulations, policies and procedures, or internal controls.
Utilize necessary equipment to identify record and document illegal and/or unusual activities occurring in areas under surveillance and reports same to appropriate personnel.
Video tape questionable activities and make written reports to appropriate personnel.
Monitor alarm system.
Review tapes associated with jackpots.
Maintain strict confidentiality of all property related issues.
Operate monitor room equipment, including basic computer functions.
Participate in court actions relating to gaming violations.
Protect the assets of the company.
Prepare and write daily reports and logs.
Operate all surveillance computer equipment.
Ensure all surveillance equipment is working correctly throughout their shift.
Conduct routine surveillance video recording and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas.
Monitor the casino operations to ensure adherence to the state regulations and company policies and procedures.
Perform other tasks as assigned.
Demonstrate consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive.
Demonstrate a working knowledge of our marketplace; actively and collaboratively assist in building the best practices necessary for the Company’s success.
Demonstrate an understanding of the impact actions and decisions have on the Company both financially and on guest relations.
Demonstrate the initiative to present new ideas and perspective to create positive results.
Exhibit respectful consideration of viewpoints, situations and others.
Put the guest at the forefront of every decision.
Remain organized in a pressure situation.
Input and access information into a computer.
Establish and maintain effective working relations with staff.
Utilize problem solving, administrative, multi-tasking, organization and prioritization skills.
Communicate effectively.