Surveillance Operator

Westmont Hospitality Group•Vancouver, BC

10d•CA$23 - CA$25•Onsite

About The Position

A Surveillance Operator plays an integral role to the safety and security of our employees, guests, and company assets. The Surveillance Operator demonstrates strong analytical, communication and observation skills, possess a thorough knowledge of computers and thrives in a fast-paced team environment.

Requirements

Proven superior customer service experience.
Excellent command of the English language (verbal, written and comprehension).
Highly proficient computer skills including knowledge of Excel, Word and Outlook.
Strong analytical and observational skills.
Excellent organizational skills and the ability to multi-task.
Friendly, outgoing and professional.
Strong mathematical skills.
Must be able to work a flexible schedule to include nights, weekends and holidays based on operational needs.
Must not have family or personal relations with casino employees, in accordance with BCLC regulations.
Must not be colour blind.
Ability to obtain a valid GAMW registration.
Ability to complete all BCLC required trainings.
Serving it Right Certification.
Able to lift, handle, and transport materials that are over 20lbs.
Required to sit for extended periods of time with several monitors and computers.
Must be able to work in an environment with no natural light.

Nice To Haves

Post-Secondary education or suitable combination of education and experience an asset.
Previous gaming experience, or knowledge of casino games an asset.

Responsibilities

Observes the activities of guests and employees via CCTV system with emphasis on searching for criminal activity and/or violation of policies and procedures as established by the company and BCLC.
Witnesses and accurately completes reports of irregularities through the proper chain of command.
Maintains the highest levels of discretion and confidentiality.
Protects the safety of casino patrons, employees and company assets.
Logs and responds to all radio and telephone communications.
Maintains a log of routine tasks performed within the Surveillance Room and on the casino gaming floor.
Utilizes cameras and other approved observational resources to document all activities in all areas of the property.
Generates internal/external reports on gaming activity.
Observes all internal cash asset transfers and escorts to ensure the integrity of casino as well as abiding by all BCLC policies/procedures.
Performs other job-related duties, as requested by management.
Provides professional and exceptional customer service in accordance with established company standards.
Maintains working knowledge of company policies and procedures.
Attends on-going job training as directed by management.