Surveillance Operations Monitor Field Training Officer

University of Southern California

13d

About The Position

The USC Department of Public Safety (DPS) seeks a Surveillance Operations Field Training Officer to provide training, oversight, and mentorship to surveillance operations monitors. The officer designs, coordinates, and conducts orientation and training for new staff, assists with in-service training for current staff, and provides trainees with coaching and guidance on the skills, knowledge, and judgment needed for daily operations. The role also performs surveillance operations monitor functions as assigned to support the safety of the university community. The officer collaborates with others to develop and facilitate training programs, assesses trainee performance and readiness, documents training progress, and provides feedback to trainees and supervisors. The position also supports investigations by relevant law enforcement agencies, coordinates operational activities, reviews training program effectiveness, and helps ensure compliance with applicable laws, policies, and safety standards. The employee must report for emergency duties under applicable university or departmental emergency plans and is a mandated reporter and Campus Security Authority. DPS employs more than 300 full-time personnel and shares USC’s ONE USC Safety Vision: supporting an environment where people feel safe, respected, and protected, while addressing the experiences and needs of USC students, faculty, staff, and neighbors.

Requirements

High school diploma or equivalent; combined experience and education may substitute for the minimum education requirement.
At least 2 years of related work experience.
At least 1 year of experience as a USC Surveillance Operations Monitor.
Valid California driver’s license; participation in the DMV Pull Notice System and submission of a DMV record are required as a final condition of employment.
Expert-level knowledge of closed-circuit television (CCTV) systems and alarm monitoring.
Operator experience with CCTV, license plate recognition programs, access control systems, and alarm monitoring programs.
Working knowledge of relevant computer systems and programs, such as Manitou, Genetec Security Desk, and OnyxWorks.
Knowledge of applicable procedures and regulations, including parking, traffic control, security, and public safety.
Ability to work under pressure and exercise good judgment in emergency conditions.
Ability to maintain confidentiality.
Ability to analyze operational issues and recommend procedural changes.
Excellent written and oral communication skills.
Ability to understand and embrace current and future technologies to enhance communications center operations.
Familiarity with applicable university or departmental emergency response and recovery plans, and willingness to complete regular training to implement them.
As a mandated reporter, ability to report suspected abuse or neglect of a minor, elderly person, or dependent adult to a designated agency immediately or as soon as practically possible, by phone or in writing within 36 hours.
The role is designated as a Campus Security Authority under applicable law and USC policy.

Nice To Haves

Associate’s degree; combined experience and education may substitute for the preferred education requirement.
At least 3 years of related experience.

Responsibilities

Design, coordinate, and conduct training programs for new Surveillance Operations staff, and update training needs for current staff.
Coach, direct, and guide trainees; demonstrate professional standards; and help trainees establish job-related learning goals.
Evaluate trainee performance based on field behavior, communicate issues to supervisors as needed, and review trainee readiness at the end of the training period.
Perform Surveillance Operations Monitor functions as assigned to support the safety of the university community.
Assist relevant law enforcement agencies in investigating criminal or suspicious activity and ensure appropriate use of security systems during investigations.
Liaise with other university departments and students as required.
Use practical and innovative instructional methods and assist with developing, coordinating, and facilitating in-service training for current staff.
Develop and update training programs as needed and maintain professional currency.
Coordinate operational activities and document training progress, including tracking competencies for auditing purposes.
Assess training program effectiveness and prepare reports for supervisory staff review as required.
Observe, evaluate, and document training-related issues, performance deficiencies, and work performance as specified in training materials.
Ensure compliance with applicable laws, policies, and safety standards.
Inform senior management and staff in a timely manner about legal, regulatory, and technology changes that may affect operations.
Encourage a workplace culture in which employees are valued and can contribute through their ideas, words, and actions, consistent with the USC Code of Ethics.
Report for duty during emergencies in accordance with applicable emergency plans and assist with response efforts, including mobilizing staff if needed.
Fulfill mandated reporter responsibilities and Campus Security Authority responsibilities.