HCVR Surveillance Officer - Level 1 (Full Time; Varied Shift)
Harrah's Valley River Casino & Hotel•Murphy, NC
•Onsite
About The Position
Responsible for monitoring the casino’s physical interior and exterior areas via surveillance cameras and other hidden devices as well as all Casino gaming and money-handling activities with the purpose of protecting company assets.
Requirements
- High school diploma or GED required
- Knowledge of radio etiquette
- Excellent written and oral communications skills with the ability to write accurate and concise reports
- Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
- Knowledge of CMS and SDS
- Strong interpersonal skills
- Problem-solving skills
- Basic math skills
- Attention to detail through excellent observation skills for reporting purposes
- Ability to handle multiple tasks in a fast paced environment with accuracy
- Complete knowledge of all internal controls
- Complete knowledge of all emergency procedures
- Excellent attendance in previous positions
- Willing to learn and be adaptable
- Attention to detail/observant
- Neat, professional appearance with excellent personal hygiene
- Demonstrated teamwork behaviors and attitudes
- Self-motivated; Self-starter; must work without close supervision
Nice To Haves
- One year casino gaming surveillance experience preferred
- One year casino floor experience or related surveillance/security experience preferred
Responsibilities
- Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
- Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures
- Observe casino or casino hotel operations for irregular activities, such as cheating or theft by employees or patrons, using audio and video equipment
- Operate a closed-circuit television (CCTV) system to monitor casino activities and prepare reports and logs
- Operate Surveillance equipment utilized in monitoring casino gaming, money handling activities, internal and external which includes but, is not limited to monitors, switchers, digital recording, computers, and keyboards, touchpads and 2-way radios
- Perform periodic checks on equipment reporting any malfunctions
- Observe, and document unusual or suspicious activities occurring at the hotel and casino property, including cheating at play, or suspicious financial transactions to protect guests, employees and property
- Responsible for multi-tasking between telephone calls and radio communications traffic, collecting information and logging pertinent information utilizing surveillance software in a fast-paced environment
- Utilize the computer programs for facial recognition, Table Games Management System,Black Jack Survey Voice, Econnect Visual Casino to track and identify potential threats to property assets
- Report and offer solution to any area of vulnerability to potential loss to the casino internally or externally
- Report any circumstances that may pose a conflict of interest or hamper the credibility of any department or employee
- Report Internal Control Procedure violations as mandated by ICP’s
- Report all violations and suspicious behaviors to supervisors, verbally or in writing
- Safeguard all confidential information by maintaining department confidentiality
- Proactive with incidents and issues ensuring resolution with employees
- Adhere to regulatory, departmental and company policies/procedures in an ethical manner
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
