HCVR Security Officer - Level 1 (Full Time; Swing Shift)

Harrah's Valley River Casino & Hotel • Murphy, NC

1d • Onsite

About The Position

Enforce policy and control procedures, to provide a safe and pleasurable environment for guests and employees.

Requirements

• High school diploma or GED required
• Candidates MUST complete C.A.R.E certification training and pass the CARE test within 30 days of hire required
• Must enter department as a Trainee/ Level 1 position and successfully completed all those duties and responsibilities
• Position must require service dates (2 weeks trainee/90 days as level 1) and pass all duties/skill test prior to moving proficiency ladder
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
• Complete knowledge of all internal controls
• Complete knowledge of all emergency procedures
• Excellent attendance in previous positions
• Willing to learn and be adaptable
• Attention to detail/observant
• Comfortable under surveillance
• Neat, professional appearance with excellent personal hygiene

Nice To Haves

• Six months to one -ear previous customer experience preferred

Responsibilities

• Verify and guard all currency transfers
• Post at all entrances to enforce policies and enforce Project 21
• Resolve customer disputes professionally
• Verify and escort Game Technicians
• Issue and inventory badges for visitors and vendors
• Provide and maintain service standards to guests as set by department
• Work closely with surveillance
• Work closely with local Emergency Services
• Retrieve and verify lost and found items
• Patrol parking lots (Per approval of Risk Management);; direct traffic; assist with valet parking
• Responsible for filing reports on safety, OSHA, lost and found, and any other incident of liability
• Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
• Chain of Command: Officers – Supervisor –Shift Managers – Manager – Vice President (Surveillance/Security)
• BOC: Classroom Training of expectation during Security Officer Trainee’s training period
• One week of forty-hour training academy – To successfully pass the academy, Trainee required obtaining a score of 90% average on quizzes/test
• Five (5) days field training will consist of On-The-Job Training (shadowing). Trainee will be evaluated by Field Training Officer (FTO). Trainee will be evaluated at the end of each shift
• Once VOC/Shadowing is successfully accomplished, Trainee progressed as level 1 Security Officer who will be assigned to a shift and Supervisor
• Demonstrate advanced proficiency in Level 1 duties
• Must Demonstrate proficiency in report writing
• Respond to emergency situations calmly
• Successful rating on last performance appraisal
• Pass a proficiency test on Level 1 officer responsibilities with a score of 90 or above
• Pass an Internal Control test with a score of 85 or above
• No more than (5) attendance points
• Must obtained level two (2) Security Department for at least (3) months continuous employment
• No more than (1) minor (36.3) write up within a year
• Valid driver’s license required with no more than one (1) DUI convictions or 3 or more moving violations, 3 or more traffic citation convictions in the past 3 years (from date of conviction) or conviction for suspension or conviction for at fault accident within the last 3 years required
• Demonstrate advanced proficiency in all technical skills and Level 1 & 2 duties
• Possess and demonstrate the ability to handle difficult situations/guests well
• Role model in providing great customer service to our players
• Learn and greet guests by name and build relationships with guests
• Seek coaching from supervisors to improve performance
• Ability to perform special tasks as needed
• Step up in emergency situations and lead team through the proper emergency procedures
• Sponsor new hires during orientation period (knowledge of 10 codes, internals, regulations, positions of posts, etc as needed)
• Able to produce reports in spreadsheet analysis format as needed
• Able to operate eviction database
• Demonstrate a high level of guest service skills
• Demonstrate consistent support of Management and Company decisions
• Role model of Professionalism, which includes promoting an environment free of rumors and negativity
• Provide accurate information to supervisors (staffing needs, training needs, guests need)
• Answer co-worker questions and know where to obtain additional information
• Assist the supervisors in understanding the Security officer perspective
• Complete special projects in timely fashion
• CPR and First Aid Certified
• Highly successful rating on last performance appraisal
• Demonstrate proficiency in report writing and must complete 20 report
• Must work one week on each shift within 6-month of becoming a level 3A
• No minors (36.3) write ups
• Successfully pass a proficiency test on Level 2 officer responsibilities with a score of 90 or above
• Pass an Internal Control test with a score of 90 or above
• Pass testing in handling difficult guests/situations with a score of 90 or above
• Employed in the Security Department for at least (1) year with continuous documented employment
• Scored all top box if officer has been Spotlighted since reaching Level 2 officer status
• Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
• Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions.
• Knowledgeable of all departmental policies/procedures
• Expert of the Internal Controls as set forth by the TGC
• Adhere to regulatory departmental and company policies/procedures in an ethical manner

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED