HCVR Security Officer - Level 1 (Full Time; Swing Shift)

Harrah's Cherokee Casino Resort•Murphy, NC

17h•Onsite

About The Position

Harrah’s Cherokee Valley River Casino & Hotel Position Description POSITION TITLE: Security Officer DEPARTMENT: Security JOB GRADE/FLSA STATUS: H9--Non-Exempt BADGE TYPE/COLOR: Key--Blue REPORTS TO: Supervisor, Security SUPERVISES: N/A JOB SUMMARY: Enforce policy and control procedures, to provide a safe and pleasurable environment for guests and employees.

Requirements

High school diploma or GED required
Candidates MUST complete C.A.R.E certification training and pass the CARE test within 30 days of hire required
Must enter department as a Trainee/ Level 1 position and successfully completed all those duties and responsibilities
Position must require service dates (2 weeks trainee/90 days as level 1) and pass all duties/skill test prior to moving proficiency ladder
Must demonstrate the following essential knowledge and skills:
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Complete knowledge of all internal controls
Complete knowledge of all emergency procedures
Excellent attendance in previous positions
Willing to learn and be adaptable
Attention to detail/observant
Comfortable under surveillance
Neat, professional appearance with excellent personal hygiene

Nice To Haves

Six months to one -ear previous customer experience preferred

Responsibilities

Verify and guard all currency transfers
Post at all entrances to enforce policies and enforce Project 21
Resolve customer disputes professionally
Verify and escort Game Technicians
Issue and inventory badges for visitors and vendors
Provide and maintain service standards to guests as set by department
Work closely with surveillance
Work closely with local Emergency Services
Retrieve and verify lost and found items
Patrol parking lots ( Per approval of Risk Management );; direct traffic; assist with valet parking
Responsible for filing reports on safety, OSHA, lost and found, and any other incident of liability
Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
Demonstrate consistent support of Management and Company decisions
Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions.
Knowledgeable of all departmental policies/procedures
Expert of the Internal Controls as set forth by the TGC
Adhere to regulatory departmental and company policies/procedures in an ethical manner