Surveillance Inspector I
About The Position
This role advises on gaming violations, criminal activity, or persons associated with criminal activity. The Surveillance Inspector I investigates and reports violations of policy, law, or procedures involving Indian gaming. They conduct surveillance on all areas of gaming and money operations, planning investigations or surveillance operations to prevent theft, loss, or violations of the integrity of gaming. This position assists in training or instruction on loss prevention, observes and reports on matters concerning gaming and maintaining casino integrity, and monitors activities of patrons and employees to ensure compliance with laws, regulations, and internal controls. The role also monitors the facility to ensure the safety, health, and security of patrons and employees, and coordinates with and assists management, security, and law enforcement agencies when necessary. The Surveillance Inspector I must be knowledgeable in the conduct of all games offered by the Viejas casino, as well as all casino internal controls, policies and procedures, Federal and Tribal Gaming Regulations, and compact requirements. They conduct investigations and write reports on actual or suspected violations of casino internal controls, gaming laws and regulations, and any criminal activity by employees or patrons. The role has the ability to train entry-level surveillance officers and assists Commission Compliance Officers with follow-up or corrective action investigations. A physical presence on the casino floor is maintained to observe activities and compliance. The position exercises judgment in investigating, evaluating, and resolving customer disputes related to gaming, and recommends new or revised regulations to the Commissioner. They serve patrons with formal exclusions notices and exercise sound judgment in conducting summary license suspensions. This role performs any other related duties and functions as assigned and does not provide supervision to others.
Requirements
- High school diploma or General education degree (GED).
- One year certificate from college or technical school.
- 2 years Law Enforcement or Regulatory Investigation experience.
- 2 years related experience and/or training; or equivalent combination of education and experience.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.
- Must be knowledgeable in the conduct of all games offered by the Viejas casino.
- Must be knowledgeable in all casino internal controls, policies and procedures, Federal and Tribal Gaming Regulations and compact requirements.
- Ability to train entry level surveillance officers as needed.
Responsibilities
- Advises on gaming violations, criminal activity or persons associated with criminal activity.
- Investigates and reports violations of policy, law, or procedures involving Indian gaming.
- Conducts surveillance on all areas of gaming and money operations.
- Plans investigations or surveillance operations to prevent theft, loss or violations of the integrity of gaming.
- Assists in training or instruction on loss prevention.
- Observes and reports on matters, so directed concerning gaming and maintaining casino integrity.
- Monitors activities of patrons and employees to assist in ensuring compliance with laws, regulations and internal controls.
- Monitors the facility to assist in ensuring that the safety, health, and security of patrons and employees are protected.
- Coordinates with and assists management, security, and law enforcement agencies when necessary.
- Conducts investigations and writes reports on actual or suspected violations of casino internal controls, gaming laws and regulations and any criminal activity either by employees or patrons.
- Assists Commission Compliance Officers as needed in follow up or corrective action investigations.
- Physically maintains a presence on the casino floor to observe activities and compliance with applicable controls, laws and regulations.
- Exercises judgment in investigating, evaluating and resolving customer disputes related to gaming.
- Recommends to the Commissioner, as necessary, new or revised regulations to more accurately and effectively control casino operations.
- Serves patrons with formal exclusions notices when necessary.
- Exercises sound judgment and conducts summary license suspensions when necessary in accordance with Commission policy and regulations.
- Performs any other related duties and functions as assigned.
Benefits
- Retirement 401(k) with company match
- Medical, Dental, Vision Benefits (80% paid by Viejas)
- Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
- Accident, Critical Illness & Disability Insurance Available
- Employee Assistance Program
- Bonus Eligibility for all Team Members
- $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
- Unlimited Chiropractor Benefit with $10 co-pay
- Gym Membership Reimbursement
- Viejas Pit Stop Fuel Discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
