Surveillance & Compliance Supervisor

Elk Valley Rancheria•Crescent City, CA

2h•Onsite

About The Position

This role assists the Elk Valley Rancheria Gaming Commission (Commission) with on-site management of Surveillance and Compliance personnel at the Elk Valley Casino. The Supervisor directs surveillance and compliance personnel to ensure successful completion of duties, reviews departmental logs and reports for accuracy, and makes recommendations to the Commission. This position also performs duties of Surveillance Operator I/II and Compliance Specialist, including monitoring casino activities, customers, employees, and transactions to ensure compliance with gaming laws and regulations. Responsibilities include investigating and reporting deficiencies, providing technical support for the surveillance system, and maintaining covert surveillance operations to protect casino assets, employees, and guests. The role ensures compliance with all applicable company, Tribal, State, and Federal regulations, standards, policies, and procedures.

Requirements

Meet Surveillance Operator Level II, Technical Operator, and Compliance Specialist requirements.
Five (5) or more years of direct casino surveillance operations experience OR two (2) or more years of casino surveillance operations experience with three (3) or more years of casino compliance/operations experience; or equivalent combined surveillance operations and casino compliance/operations experience.
Ability to read and interpret documents such as procurement, governmental, and internal policies and procedures.
Ability to write/email routine reports and correspondence.
Ability to speak effectively before groups of customers, vendors, or employees of the organization.
Ability to work with mathematical concepts such as discounts, interest, fractions, ratios, commissions, proportions, and percentages.
Ability to review and/or audit internal documents to ensure accuracy of purchases, revenue, and errors of transaction.
Ability to handle practical problems and deal with multiple variables simultaneously.
Ability to follow a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to quickly evaluate alternatives and suggest a plan of action as necessary.
Basic computer functions knowledge (e.g., copy, paste, save, etc.).
Working knowledge of Microsoft Office Word, Microsoft Excel, and Microsoft Outlook.
Must type at a minimum of 30 words per minute.
Basic knowledge of computer networking and compliance requirements.
Must qualify for and maintain an Elk Valley Rancheria Gaming license.
Must maintain applicable qualifications and/or certifications to use company vehicles, ladders, lifts, and hand tools.
Synthesizes complex or diverse information.
Consistently at work and on time.
Exceptional people skills; able to communicate effectively with any customer and employees at all levels.
Manages difficult or emotional customer situations.
Treats people with respect; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Maintains a high level of confidentiality.
Self-motivating and able to motivate employees at all levels to achieve the company’s long and short-term goals.
Listens and gets clarification; responds well to questions.
Follows policies and procedures.
Identifies and resolves problems in a timely manner.
Follows through on commitments.
Demonstrates accuracy and thoroughness.
Observes safety and security procedures; uses equipment and materials properly.
Contributes to building a positive team spirit; supports everyone’s effort to succeed.
Shares expertise with others.
Writes clearly and informatively.

Nice To Haves

Title 31 training
Sexual harassment prevention training
Prevention and managing computer-related injuries training
Driving safety training
Safety orientation
Hazard communication training
Cyber security training
Bloodborne pathogens training
Office safety training
Office ergonomics training

Responsibilities

Assist the Commission with the oversight of surveillance and compliance personnel by providing on-site supervision, guidance, and training.
Make recommendations to the Commission regarding department personnel, policy, practices, and procedures.
Perform surveillance, slot, bingo, card, licensing, and other compliance tasks, reviews, and investigations following approved policy and procedures.
Utilize checklists, trainings, and available tools to ensure tasks are completed accurately and in a timely manner.
Assist in the training of new surveillance and compliance personnel to meet departmental standards.
Ensure approved moves, changes, improvements, and maintenance of the surveillance system are completed in a timely manner.
Communicate the status of surveillance and compliance tasks and trainings with the Commission.
Multi-task day-to-day duties and assigned tasks.
Monitor shipping, receiving, testing, installation, relocation, removal, storage, etc., of gaming software/devices for security and compliance with applicable laws and regulations, ensuring accurate records are maintained.
Maintain control over access to sensitive areas of gaming devices.
Assist with monitoring table games and drops for compliance.
Assist with monitoring count room activities for compliance.
Work closely with the Gaming Commissioners, Internal Auditor, Surveillance, Compliance, Background Investigators, and appropriate casino personnel in fulfilling responsibilities.
Assist with ensuring that the casino fulfills all of its reporting requirements, including but not limited to: Title 31, IRS, NIGC, State, and Commission reports and assessments.
Monitor applicable logs and inventory sheets.
Observe and report suspicious activity, illegal deeds, violations, or omissions of casino policy and procedures by employees, as well as the actions and behavior of customers through monitoring cameras.
Protect employees, customers, and assets of the Tribe by monitoring the premises to detect suspicious activities, disturbances, non-compliance, or safety issues using closed-circuit television monitoring.
Attend staff meetings to exchange information.
Attend in-service training and technical or professional classes, seminars, or conferences to improve technical or professional skills.
Provide written documentation in reports or logs as required.
Maintain accurate timekeeping for all work performed, following applicable company policy.
Perform any other duties assigned by the Gaming Commission.