Surgical Services Patient Visitor Rep - Surgical Services Support Personnel

Health First Careers • Melbourne, FL

5d

About The Position

The Surgical Services Patient Visitor Representative provides quality and safe service, a positive customer experience, and stewardship by offering compassionate, accurate, and timely information and assistance to patients, families, visitors, and associates in Surgical Reception.

The role involves welcoming and assisting patients and visitors, supporting family members with the EASE application, and checking in with people in the waiting area to offer emotional support. The representative responds to patient and family needs, communicates concerns or questions to appropriate staff, protects confidential information, maintains a clean work area, and provides directions, arranging an escort whenever possible. The schedule is per diem with variable shift times.

Requirements

• High school graduation or equivalent.
• Hold a current American Heart Association Basic Life Support Healthcare Provider Completion Card before the start date and maintain it.
• Excellent customer service skills.
• Ability to work autonomously with minimal supervision.
• Strong communication skills and professional presence.
• Good organizational skills and basic computer skills.
• Ability to maintain composure in a stressful environment.

Responsibilities

• Greet and assist patients and visitors in a warm and welcoming manner.
• Answer telephones promptly and courteously.
• Assist family members with the EASE application.
• Make regular contact with people in the waiting area and provide emotional support to stressed visitors and patients.
• Respond positively to the needs of patients and their families.
• Communicate patient or family concerns and questions to appropriate staff for resolution.
• Maintain confidentiality and share sensitive information only with appropriate people.
• Assist with maintaining a clean work area.
• Provide accurate directions to customers and arrange for an escort whenever possible.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED