Surgical Services Coordinator - USFTGP Plastic Surgery

Tampa General Hospital•Tampa, FL

About The Position

The Surgical Services Coordinator manages and coordinates patients’ clinical and surgical encounters, including clinic appointments, referrals, authorizations, pre-surgical requirements, and surgery scheduling. As the primary administrative contact for patients, the coordinator facilitates communication and helps ensure care needs are addressed efficiently and accurately across the care team. The role optimizes provider schedules through template management and works closely with Medical Assistants to schedule patients appropriately. In partnership with Revenue Cycle Operations, the coordinator obtains authorizations, provides co-pay and co-insurance information, and supports collection processes. The coordinator oversees surgical scheduling from pre-operative orders through procedure completion, helping prevent gaps that could affect surgical timing and supporting a safe, positive patient experience.

Requirements

High school diploma or GED.
One to two years of experience in a clinical setting.
Knowledge of clinic and surgical scheduling workflows, authorization requirements, and operating room block utilization.
Understanding of referrals, insurance processes, co-pays, co-insurance, and authorization procedures.
Ability to serve as the primary patient liaison by providing clear instructions, updates, and empathetic support throughout the surgical process.
Ability to manage multiple schedules, orders, authorizations, and deadlines accurately and efficiently.
Proficiency with electronic health records, scheduling systems, tracking tools, and standard office software.
Ability to identify scheduling conflicts, gaps in surgical planning, and barriers to completing pre-operative requirements on time, and take appropriate corrective steps.

Responsibilities

Coordinate clinical appointments, referrals, and pre-visit activities so patients are prepared for clinic and surgical encounters.
Serve as the primary administrative contact for patients, responding to questions, providing updates, and facilitating communication with the care team.
Manage the provider’s clinic schedule, including template adjustments, cancellations, and appropriate appointment types and lengths.
Collaborate with Medical Assistants to ensure patients are scheduled appropriately for clinic visits and surgical procedures.
Work with Revenue Cycle Operations to obtain authorizations and provide accurate co-pay and co-insurance information to patients.
Coordinate surgical services, including scheduling, rescheduling, cancellations, and continuity from pre-operative through post-operative care.
Complete and track pre-operative orders, including required labs, testing, imaging, and consultations.
Monitor and maintain the provider’s surgical schedule and assign operating room blocks to maximize surgical volume and efficiency.
Ensure compliance with emergency clinical protocols and safety guidelines.
Maintain accurate documentation in scheduling and clinical systems to support communication across surgical and clinical teams.