Surgical Coordinator, Plastic Surgery (Per Diem) (Masphee)

Cape Cod Healthcare•Mashpee, MA

About The Position

The Surgical Coordinator supports the Plastic Surgery practice by scheduling surgeries, coordinating required medical records and authorizations, and helping patients with check-in, check-out, and follow-up appointments. The role also provides phone coverage and front-desk support, maintains patient confidentiality, and may float to other MACC practices when required.

Requirements

Ability to read, write, and communicate in English.
High school graduate or equivalent.
At least one year of experience in a medical office setting, including scheduling, or a bachelor's degree.
Demonstrated excellence in providing customer service.
Strong communication and interpersonal skills.

Nice To Haves

At least one year of experience with current office technology and proficiency with medical computer office applications, including Electronic Medical/Health Records and MS Office.
Knowledge of medical terminology.
Typing skills of 30 WPM.

Responsibilities

Schedule surgical appointments for the practice.
Obtain laboratory, X-ray, and EKG reports from primary care doctors, cardiologists, and other providers, and fax them to the appropriate facilities.
Obtain surgical authorizations in accordance with insurance company guidelines to ensure proper financial clearance.
Communicate with referring providers about surgery scheduling and completion.
Check in and check out patients as needed, including verifying and obtaining insurance and demographic information, collecting co-payments, and scheduling follow-up appointments.
Answer calls within three rings in a timely, polite, and professional manner; direct calls appropriately and enter accurate messages in the electronic medical record.
Adjust to unexpected changes to ensure duties are covered during absences or increased patient volumes.
Maintain cooperative relations with fellow employees, medical staff, patients, and guests.
Maintain confidentiality of patient information in accordance with HIPAA regulations.
Float to the front desk for coverage when needed.
Float to other MACC practices when required.
Perform other work-related duties and activities as assigned or requested.