Surgical Services Coordinator - USFTGP Plastic Surgery

Tampa General Hospital•Tampa, FL

About The Position

The Surgical Services Coordinator manages and coordinates patients’ clinical and surgical encounters, including clinic appointments, referrals, authorizations, pre-surgical requirements, and surgery scheduling. As the primary administrative contact, the coordinator facilitates patient needs and communication across the care team, optimizes provider schedules through template management, and works with Medical Assistants to ensure appropriate scheduling. The role partners with Revenue Cycle Operations on authorizations, patient co-pay and co-insurance notifications, and collection processes. It oversees surgical scheduling from pre-operative orders through procedure completion to prevent gaps that could affect timing and support a safe, positive patient experience.

Requirements

High school diploma or GED.
One to two years of experience in a clinical setting.
Knowledge of clinic and surgical scheduling workflows, authorization requirements, and operating room block utilization.
Understanding of referrals, insurance processes, co-pays, co-insurance, and authorization procedures.
Ability to provide patients with clear instructions, updates, and empathetic support throughout the surgical process.
Ability to manage multiple schedules, orders, authorizations, and deadlines accurately and efficiently.
Skill using electronic health records, scheduling systems, tracking tools, and standard office software to manage documentation and workflows.
Ability to identify scheduling conflicts, gaps in surgical planning, and barriers to timely completion of pre-operative requirements, and take appropriate corrective steps.

Responsibilities

Coordinate clinical appointments, referrals, and pre-visit activities so patients are prepared for clinic and surgical encounters.
Serve as the primary administrative contact for patients, addressing questions, providing updates, and facilitating communication with the care team.
Manage the provider’s clinic schedule, including template adjustments and cancellation management, and ensure appropriate appointment types and lengths.
Collaborate with Medical Assistants to ensure appropriate scheduling for clinic visits and surgical procedures.
Work with Revenue Cycle Operations to obtain authorizations and provide accurate co-pay and co-insurance information to patients.
Coordinate surgical services, including scheduling, rescheduling, cancellations, and continuity from pre-operative through post-operative care.
Complete and track pre-operative orders, including required labs, testing, imaging, and consults.
Monitor and maintain the provider’s surgical schedule and assign operating room blocks to maximize surgical volume and efficiency.
Ensure compliance with emergency clinical protocols and safety guidelines.
Maintain accurate documentation in scheduling and clinical systems to support communication across surgical and clinical teams.