Scotland Orthopedics Surgical Scheduling Specialist Lead

Scotland Health Care System in Laurinburg, North Carolina•Laurinburg, NC

3d•Onsite

About The Position

The Surgical Scheduling Specialist Lead will serve as the go-to resource for clerical staff questions and conflict resolution. This role requires strong organizational skills, the ability to prioritize tasks, and excellent interpersonal and communication skills to work effectively with a wide variety of individuals. The lead will also be responsible for identifying and solving problems independently and ensuring excellent customer service. This position involves managing patient check-in and check-out processes, scheduling appointments, handling referrals, managing documentation, and overseeing clerical workflows to ensure timely and accurate completion of tasks. The lead will also train new staff, monitor performance, and ensure efficient operation of front office areas.

Requirements

Previous Medical Office Experience Preferred.
Microsoft Office Experience Preferred.
Strong Organizational Skills
Ability to Prioritize Tasks
Strong Interpersonal Skills
Ability to Work with a Wide Variety of Individuals
Ability to Identify and Solve Problems Independently
Excellent Verbal and Communication Skills
Excellent Customer Service Skills
Cross-trained to perform all clerical positions, check-in, check-out, referrals, appointments, and billing.
Maintain knowledge of office procedures, HIPAA compliance, and billing practices.

Nice To Haves

Previous Medical Office Experience
Microsoft Office Experience

Responsibilities

Supervise and support front desk staff.
Assist Practice Manager with daily operations.
Monitor daily clerical workflows to ensure timely and accurate completion of tasks.
Train new clerical staff and provide ongoing coaching and development.
Monitor performance and provide feedback in coordination with management.
Oversee provider scheduling, patient check-in/check-out, phone call handling, and insurance verification.
Ensure front office areas are staffed appropriately and function efficiently.
Maintain knowledge of office procedures, HIPAA compliance, and billing practices.
Oversee work queues to ensure timely completion including but not limited to incoming referrals, outgoing referrals, charge review, claim edit, registration, and missing items work queues.
Oversee staff scheduling.
Ensure accuracy in patient registration, data entry, and documentation.
Monitor appointment scheduling accuracy to optimize provider productivity.
Edit provider’s templates as necessary.
Know contacts/processes for downtime, provider call out, etc.
Assist with resolving patient complaints or service concerns.
Perform monthly consent audits.
Manage voicemail and signage for holidays and closures.
Oversee phone operations and call answering rate, if applicable.
In inclement weather, the lead assists Practice Manager by working from home and managing providers’ schedules.
Accurately complete EPIC registration for each patient, verifying and updating demographics, screening insurance eligibility, and ensuring necessary consents are completed.
Perform patient reminder calls and handle rescheduling requests to decrease unused appointment slots.
Assist with phone duties, including greeting patients, scheduling/rescheduling appointments, and creating inbox messages.
Perform scheduling for walk-ins.
Generate no-show letters through EPIC.
Schedule follow-up appointments, referrals, and ancillary services as directed by provider orders.
Return phone messages and assist patients.
Distribute faxes to appropriate teammates.
Complete appropriate referral work questions.
Ensure patients receive AVS (after visit summary).
Complete work notes as directed by provider.
Collect copays and coinsurance at check-out or check-in.
Complete standard work for daily deposit and reconciliation.
Manage ON Base Patient Documentation Application.
Transcribe orders/Enter Referral Orders.
Schedule incoming referrals by practice protocols.
Complete Prior Authorizations as required.
Complete Surgical and Procedural Scheduling in appropriate locations.
Complete Surgical and Procedure Prior Authorizations.
Complete Referral Work Que Management for outgoing referrals per Standard Work.
Distribute Patient Information and Directional handouts for Scheduled Surgeries and Procedures.
Release OR block times as required for blocks not being utilized.
Inform patients of Surgical Benefits and Copays.