Collaborates with the OR and GI Endoscopy Unit to schedule cases, negotiate dates and times, avoid resource conflicts, and coordinate special procedure needs with appropriate organization departments, staff, and external resources. Gathers complete patient and procedure information and schedules hospital procedures and testing promptly. Prepares and distributes schedules within established time frames, working with physicians and office administration to maximize time utilization. Obtains insurance pre-certifications and authorizations, completes referrals according to insurance requirements, and helps facilitate efficient procedures with minimal procedure-related issues. Provides prompt patient service by telephone and at the front desk, oversees registration and checkout, and supports efficient patient flow and medical-record handling. Addresses routine issues and patient complaints, bringing difficult situations to the Director or Manager. Performs medical receptionist duties, including answering calls, scheduling appointments, updating medical records, checking patients in and out, collecting co-pays and fees, completing related computer and paperwork tasks, and coordinating follow-up care communications. Oversees chart preparation, filing, and purging according to established protocols. Plans daily schedules to maximize physician productivity; coordinates physician activities and programs with Capital Health departments, hospital patient activity, and the billing company. Works with providers to implement productive schedules and coordinate resources such as exam rooms and equipment. Works with physician(s) and the Director or Manager to develop and implement a practice-specific plan for introducing and growing the practice in the community.
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Career Level
Entry Level
Education Level
High school or GED