Surgical Scheduler - Orthopedics Stamford

Stamford Health•Stamford, CT

4d•$27 - $33•Onsite

About The Position

Stamford Health is hiring a Surgical Scheduler for its Orthopedics practice in Stamford. The role is located at Chelsea Piers, 1 Blachley Road, 2nd floor, Stamford, and has a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m. The Surgical Scheduler arranges surgeries and related appointments, communicates with patients about pre-operative instructions and surgery questions, and coordinates booking details with physicians, hospital scheduling, radiology, primary care providers, specialists, and insurance companies. The role also handles pre-operative documentation, testing, medical clearances, authorization records, and updates to patients’ medical records.

Requirements

Excellent telephone skills.
Excellent customer service and communication skills.
High school graduate or equivalent.

Nice To Haves

Two years of previous experience in a similar position.

Responsibilities

Schedule surgeries for patients and book inpatient and outpatient surgeries when physicians are scheduled to be in the operating room.
Schedule post-operative appointments and enter them into the physician’s schedule.
Provide patients with pre-operative instructions and answer questions or concerns about procedures as appropriate.
Collaborate with the Stamford Hospital Scheduling department to book procedures according to protocol.
Review CPT and ICD-10 codes with physicians for booking sheets.
Prepare and fax pre-operative requests to primary care or specialist offices, as appropriate and requested by the physician.
Receive and review pre-operative testing and history and physical documentation from primary care or specialist offices, and submit it to the pre-admissions department for review.
Enter encounters into the physician’s schedule.
Scan appropriate documentation, including testing, into patients’ medical records.
Contact insurance companies to verify CPT and ICD-10 codes for prior authorization and document prior authorization in patients’ medical records.
Answer patient calls about surgery times and cancellations.
Book x-ray localizations with Central Scheduling (Radiology) for patients having breast excisions, as appropriate to the specialty.
Book Sentinel Node injections with Central Scheduling (Radiology) to coordinate with lymph node procedures, as appropriate to the specialty.
Coordinate shared surgeries with other physician offices.
Contact primary care or specialist offices to book pre-operative clearance visits when possible.
Follow up with primary care or specialist offices for medical clearance and testing if not received within the specified timeframe under current protocol.