Surgical Scheduler - Orthopedics Stamford

Stamford Health•Stamford, CT

3d•Onsite

About The Position

Stamford Health is hiring a Surgical Scheduler for its Orthopedics practice in Stamford. The role is based at Chelsea Piers, 1 Blachley Road, 2nd floor, Stamford, and works Monday through Friday, 8:30 a.m. to 5:00 p.m. The Surgical Scheduler coordinates patients’ surgical arrangements, including scheduling procedures and postoperative visits, communicating preoperative instructions, coordinating with physicians and hospital scheduling departments, and managing preoperative documentation, testing, medical clearance, and prior authorization records. The role also handles patient calls about surgery times and cancellations and coordinates related procedures and services as appropriate to the specialty.

Requirements

Excellent telephone skills.
Excellent customer service and communication skills.
High school graduate or equivalent.

Nice To Haves

Two years of previous experience in a similar position is preferred.

Responsibilities

Schedule surgery for patients, including inpatient and outpatient procedures, when physicians are scheduled to be in the operating room.
Schedule postoperative appointments and enter them into the physician’s schedule.
Provide patients with preoperative instructions and respond to appropriate questions or concerns about their procedure.
Collaborate with Stamford Hospital Scheduling to book procedures.
Review CPT and ICD-10 codes on booking sheets with physicians.
Prepare preoperative requests and fax them to the appropriate primary care or specialist office as requested by the physician.
Receive and review preoperative testing and history and physical documentation from primary care or specialist offices, and submit it to the pre-admissions department for review.
Enter encounters into the physician’s schedule.
Scan appropriate documentation, including testing, into patients’ medical records.
Contact insurance companies to verify CPT and ICD-10 codes for prior authorization and document prior authorization in patients’ medical records.
Answer patient telephone calls about surgery times and cancellations.
Book x-ray localizations with Central Scheduling (Radiology) for patients having breast excisions, as appropriate to the specialty.
Book Sentinel Node injections with Central Scheduling (Radiology) to coordinate with lymph node procedures, as appropriate to the specialty.
Coordinate shared surgeries with other physician offices.
When possible, contact the appropriate primary care or specialist office to arrange patients’ preoperative clearance visits.
Follow up with primary care or specialist offices for medical clearance and testing needed for the surgeon’s review when documentation has not been received within the specified timeframe under current protocol.