Surgical Scheduler (OBGYN)

Inova • Fairfax, VA

1d

About The Position

Inova Health is seeking a dedicated Patient Access Specialist Sr to join the OBGYN team at Fair Oaks. This is a full-time, day-shift role, Monday through Friday. The position supports patient access operations and schedules surgeries while ensuring patients are ready for their procedures. It also supports accurate documentation, referral workflows, financial counseling, insurance coordination, patient communication, and compliance with applicable regulations.

Requirements

• High school diploma or equivalent.
• Two years of patient access experience.

Responsibilities

• Audit patient records and documentation for accuracy, troubleshoot discrepancies, and support escalations.
• Compile reports, troubleshoot system issues, and support peers with administrative and technology operations.
• Audit referrals and support case-management escalations.
• Conduct financial reviews and mentor staff in financial counseling.
• Troubleshoot complex insurance cases and educate peers on insurance contract nuances.
• Handle escalated inquiries and patient concerns and analyze trends.
• Analyze patient kiosk performance and train staff on kiosk use.
• Address sensitive patient concerns, audit communication logs, and advocate for patient needs.
• Audit referral workflows and mentor staff.
• Schedule surgeries and verify patient readiness.
• Resolve transportation issues and audit transportation logs.
• Liaise with Health Information Management (HIM) on record merges and audit medical record numbers (MRNs).
• Support escalations related to medical necessity through utilization review coordination.
• Ensure compliance with HIPAA, OSHA, and other applicable federal and state regulations.

Benefits

• Medical, dental, and vision coverage.
• Team member wellness program.
• Retirement plan matching the first 5% of eligible contributions, starting on the first day.
• Up to $5,250 per year in education assistance.
• Up to $10,000 in student loan assistance.
• Up to 25 mental health coaching or therapy sessions per person, per year, at no cost, for team members and their spouses or partners and children.
• Paid time off.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED