AEC -Referral Coordinator

US Eye•Kinston, NC

5d•Onsite

About The Position

US Eye is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups, offering services in ophthalmology, optometry, dermatology, and facial surgery. With 50 clinics and five surgery centers, led by 95 providers and over 1,000 team members system-wide, we deliver world-class care to patients throughout Florida, the Carolinas, and Virginia. The Surgical Referral Coordinator is responsible for the timely and efficient processing of surgical referrals, coordinating patient appointments and ensuring seamless communication between referring providers, surgeons, and patients. This role ensures that all required medical records are obtained prior to consultations, facilitating smooth transitions through the surgical process.

Requirements

Understanding and execution of the CoFi (Coordination of Care) process.
Ability to train new and current team members on referral protocols.
Ability to foster a positive and collaborative team environment.
Participation in ongoing training to stay current on surgical referral protocols, patient care standards, and technology updates.
Ability to respond to patient and provider inquiries in a timely, professional manner.
Ability to ensure a high level of patient satisfaction.
Ability to serve as a first-level responder for patient or provider complaints and escalate issues to leadership when appropriate.
Ability to maintain a high level of accuracy and productivity, adhering to quality assurance standards.
Ability to stay up to date with patient access center protocols and best practices, ensuring compliance with all documented procedures.

Responsibilities

Ensure the accurate and timely processing of surgical referrals, coordinating with referring providers to receive the necessary documentation and medical records before the patient’s appointment.
Appropriately schedule consultations with surgeons across multiple practice locations, ensuring a timely and efficient process for both patients and providers.
Communicate with referring physicians, surgeons, and patients to confirm appointment details, facilitate the sharing of medical records, and resolve any issues related to the referral process.
Ensure that referral statuses are updated systematically for regular follow-up on scheduled appointments and maintain accurate records of the referral process.
Understand and execute the CoFi (Coordination of Care) process, ensuring that all steps related to surgical referrals are followed for optimal patient care.
Assist referring providers and their teams with any questions or concerns related to the surgical referral process.
Train new team members on referral protocols and provide ongoing training for current team members to ensure adherence to best practices.
Foster a positive and collaborative team environment, working effectively with team members to ensure timely and accurate referral processing.
Participate in ongoing training to stay current on surgical referral protocols, patient care standards, and technology updates.
Respond to patient and provider inquiries regarding the surgical referral process in a timely, professional manner.
Ensure a high level of patient satisfaction by providing clear communication, addressing concerns promptly, and resolving any issues regarding the surgical referral process.
Serve as a first-level responder for any patient or provider complaints, escalating issues to leadership when appropriate.
Maintain a high level of accuracy and productivity in processing surgical referrals, adhering to quality assurance standards.
Stay up to date with the latest patient access center protocols and best practices, ensuring compliance with all documented procedures.