Referral Coordinator

Kinwell•Wenatchee, WA

9d•$44,800 - $67,200•Onsite

About The Position

The Referral Coordinator is responsible for managing patient referrals to specialists, external healthcare providers, and other service providers. This role ensures timely processing of referrals, accurate communication with patients, and coordination between our clinic and external facilities. The Referral Coordinator plays a vital role in supporting patient care continuity, optimizing patient experience, and streamlining operations within our clinic. This role will work on-site at one of our following clinics: Ballard (Seattle), Lynnwood, Redmond, Federal Way, Wenatchee, North Country Homes (Spokane), or Spokane Valley.

Requirements

High school diploma or equivalent relevant work experience.
Two years’ experience in a healthcare setting, preferably in referral coordination, medical scheduling, or similar administrative role.
Demonstrated experience in a customer service environment.
Proficiency in EMR systems (e.g., Epic, Cerner), Microsoft Office Suite, and insurance verification portals.
Knowledge of medical terminology, referral processes, and healthcare regulations (e.g., HIPAA).
Excellent verbal and written communication skills, with the ability to interact professionally with patients, providers, and external partners.
Ability to create accurate and thorough documentation, strong time management, and multitasking abilities.
Demonstrates a patient-centered approach, prioritizing positive patient experiences and smooth care transitions.

Nice To Haves

Associate degree (AA) or certificate in a healthcare-related field.
Experience using Epic EMR system.

Responsibilities

Process, coordinate, prioritize, and follow up on patient referrals to ensure timely and efficient transitions of care.
Proactively identify issues and delays in the referral process and implement solutions.
Schedule appointments with specialists and external providers based on patient needs, insurance requirements, and provider availability.
Ensure integrity in standard referral processes and workflows; drive and implement improvements when opportunities are identified.
Ensure that all necessary medical records, information, and referral documents are provided to the internal or external providers in a timely manner.
Verify insurance coverage for all referrals and obtain any required pre-authorizations.
Develop and maintain strong working relationships with external providers and specialists to facilitate efficient referrals.
Communicate effectively with patients regarding referral status, appointment details, preparation instructions, and any follow-up actions.
Act as a point of contact for patient inquiries related to referrals, providing updates and addressing concerns as needed.
Accurately document all referral-related information in the Electronic Medical Records (EMR) system, including notes on follow-up actions, appointment confirmations, and patient communication.
Maintain organized and up-to-date records of all referrals and report on referral statuses as required.
Ensure compliance with all federal and state regulations, including HIPAA, in handling patient information and coordinating referrals.