Surgical Implant Coordinator
CPIhealth 9600•Edina, MN
•$52,000 - $65,000
About The Position
Nura is a physician-led interventional pain practice and a CPIhealth company that provides evidence-based, multidisciplinary chronic pain care. The Surgical Implant Coordinator supports the Implant Department’s administrative and scheduling functions to help provide patients with a smooth, high-quality experience. The role is located in Edina, Minnesota.
Requirements
- High school diploma or equivalent.
- At least 1–2 years of experience in a healthcare setting.
- Strong organizational skills and ability to multitask and manage multiple priorities.
- Effective written and verbal communication skills.
- Demonstrated interpersonal and customer service skills.
- Ability to work independently and collaboratively in a team environment.
- Working knowledge of Microsoft Office applications.
Responsibilities
- Manage incoming implant department calls and messages, routing them to appropriate staff.
- Schedule and coordinate patient appointments, including surgical and clinical visits.
- Generate reports and manage workflows to schedule patient appointments effectively.
- Organize and track patients through the implant authorization process.
- Scan and maintain implant-related medical records in the EHR system.
- Provide courteous, friendly, and efficient customer service to patients.
- Maintain patient confidentiality in compliance with HIPAA regulations.
- Educate patients about the implant process and devices being trialed or implanted.
- Coordinate with device vendors to support patient education and secure representative coverage for procedures and appointments.
- Communicate with internal departments through EHR tasking.
- Coordinate pre-operative processes, including creating orders, contacting primary care providers and following up for results, educating patients about required pre-operative work, and obtaining and forwarding results to the ordering provider for review.
- Complete accurate and timely EHR documentation.
- Assist with training other implant staff on job-specific duties.
- Attend required staff, educational, and training meetings.
- Read, follow, and apply appropriate procedures and protocols.
- Perform other duties as assigned to support Nura’s mission, values, and strategies.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Accrued paid time off
- Flexible Spending Account for health and dependent care
- Health Savings Account
- Basic life, accidental life, and supplemental life insurance
- Short-term and long-term disability insurance
- Voluntary accident, hospital, and critical illness insurance
- 401(k) with match
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
