Surgical Coordinator - Hybrid

Omni Eye Specialist Pa • Hagerstown, MD

2d • Hybrid

About The Position

OOMC is seeking a highly organized and detailed oriented Surgical Coordinator to join our team. As a Surgical Coordinator you will play a critical role in ensuring the smooth operation of our surgical services, coordinating with surgeons, staff and patients to provide exceptional care. This role provides support with the daily activities in the Surgical Department including scheduling, paperwork, and ICS management.

Requirements

• Highly organized and detailed oriented
• Ability to coordinate with surgeons, staff and patients
• Experience with scheduling
• Experience with paperwork management
• Experience with ICS management
• Ability to travel to locations as needed
• Ability to follow COVID guidelines
• Proficiency in updating surgical templates
• Proficiency in updating co-care information
• Proficiency in scanning and filing documents
• Proficiency in retrieving messages and returning calls
• Proficiency in answering calls and emails
• Proficiency in documenting phone calls, faxes, mail, and patient interactions
• Proficiency in verifying surgical benefits
• Proficiency in entering information in PM system
• Proficiency in ensuring patient referral source and co-care information is kept abreast
• Proficiency in sorting mail and handling fax requests
• Ability to greet and direct patients, salespeople, and visitors
• Ability to confirm upcoming surgical procedures with patients
• Ability to forward precertification and insurance verification requests
• Ability to maintain and control the release of information
• Ability to maintain a neat and orderly work area
• Ability to order, receive, and maintain office supplies and surgical supplies

Nice To Haves

• Experience with DM system
• Experience with EHR system
• Experience with Referral Management Department
• Experience with provider database
• Experience with on-demand precertification
• Experience with insurance verification

Responsibilities

• Travels to locations as needed.
• Follows all COVID guidelines provided by the practice.
• Completes scheduling for all physicians either in person or over the phone according to guidelines; scheduling the procedure in all necessary systems, going over all surgical information with the patient including dates, location, paperwork, and requirements, scanning all surgical paperwork in all systems once completed in a timely manner, update surgical template with necessary information, update co-care information if applied and complete co-care information within the system, and email appropriate staff members with any updating information.
• Completes the Check In process for assigned surgeon and submitting coding sheets to the Billing department through DM.
• Creates surgical folders to be kept up to date and ready for use.
• Collects payment for all elective and selfpay patients and send receipts to appropriate staff.
• Scans and files all patient documents accumulated daily in DM by the end of each business day.
• Retrieves messages from Patient Services and Surgical voicemail and contacts them back in a timely manner. Updates Telephone Call Templates in EHR with responses and generates document when completed.
• Answers incoming calls and emails and responds to inquiry in a timely manner or directs to appropriate personal.
• Documents and records all phone calls, fax submissions, incoming mail, and patient interactions that require the assistance of personnel or other department for communication purposes.
• Verifies surgical benefits for physician and ESSI (if needed) and contacts patients regarding copayments, co-insurance, and deductible information. Enters information in PM system accurately and in a timely manner.
• Ensures patient referral source and co-care information is kept abreast of patient care by entering or submitting all new referring physicians to the Referral Management Department for entry in the provider database or attaching updated physician’s contact information to the patients’ electronic chart in all designated areas.
• Submits patients referred VIA fax/ Referring OD to the Referral Management Department. All scheduled patients must have their referral letters scanned into DM and noted in the system.
• Sorts mail and handles fax requests.
• Greets and directs patients, salespeople, and visitors.
• Contacts patients to confirm upcoming surgical procedure and goes over all necessary requirements and questions.
• Forwards on demand precertification and insurance verification requests to appropriate personnel.
• Maintains and controls the release of information to authorized persons only.
• Maintains a neat and orderly work area.
• Orders, receives, and maintains office supplies and other surgical supplies such as folders and paperwork.
• Regular travel to satellite locations may be required.

Benefits

• Medical insurance
• Prescription Drug Coverage
• Dental insurance
• Vision insurance
• Wellness Incentive Programs
• Nutrition Counseling
• Low Cost Access to Fitness Centers
• Headspace
• ID Theft Insurance
• Employer Sponsored Health Savings Account (HSA)/ Health Reimbursement Account (HRA)
• Flexible Spending Account (FSA)
• Employer Provided Group Term Life & AD&D
• Short-term Disability
• Life Assistance Program
• Commuter/Parking Benefits (where applicable)
• 401K retirement plan with company match
• Ancillary insurance options, including fraud, accidental and hospital indemnity
• LifeMart- Employee Discounts Program
• Paid Time Off
• State Sick Pay (where applicable)
• FREE Employee Refractive Surgery Program (terms apply)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees