Surgery Scheduler/Coordinator

Eye Care Partners Career Opportunities•Des Peres, MO

6d•Onsite

About The Position

The Surgical Coordinator schedules office-based and hospital procedures in accordance with patients’ diagnoses and providers’ procedure requests. The role provides patient-centered support by ensuring financial counseling and surgical communications are completed for patients having procedures. The position is based in Des Peres, Missouri, with travel to other area offices as needed; mileage is reimbursed. Full-time office hours are Monday through Friday, 8 a.m. to 5 p.m., with occasional earlier or later work as needed.

Requirements

High school diploma or GED equivalent.
Excellent customer service skills with patients, employees, and the public.
Ability to respond to written and oral correspondence about scheduling changes or cancellations accurately and promptly.
Organization and ability to manage a demanding workload accurately.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to travel to other area offices as needed.
Ability to work occasional earlier or later hours as needed.
Ability to perform the stated physical requirements, including lifting, carrying, pushing, and pulling items up to 25 pounds.

Nice To Haves

Experience in financial counseling is highly preferred.
Experience in surgery scheduling is preferred.

Responsibilities

Schedule office- and hospital-based procedures using the appropriate provider, time and location slot, and scheduling code.
Review patient charts for insurance benefits, prepare cost summaries, and counsel patients about financial obligations, including physician fees and eye surgery center fees.
Follow up on and collect surgery payments.
Schedule diagnostic and imaging tests to be completed at PMG.
Coordinate procedures, tests, and imaging to use available time efficiently.
Coordinate with vendor staff to ensure necessary equipment is available, including scheduling with contracted anesthesia groups.
Coordinate with hospital staff to support cohesive patient care.
Enter scheduling notes and special instructions in the electronic medical record (EMR).
Use clinical knowledge to assess whether appointments are consistent with provider-indicated diagnoses and procedures.
Document informed consent accurately for procedures and surgeries as needed.
Give patients detailed information about test preparation, arrival times, directions, and other appointment details, and respond appropriately to questions.
Confirm insurance coverage and obtain prior authorizations or communicate authorization needs to appropriate parties.
Ensure patients have required medical clearance and pre-surgical testing.
Complete pre-procedure telephone calls and confirm appointment times with patients.
Ensure assessment for advance directives, including DNR when applicable, is completed.
Review discharge instructions and ensure follow-up appointments are scheduled when the procedure is scheduled.
Promote patient safety and reduce the likelihood of medical or health care errors.
Assist other department members as needed and perform other duties as assigned.