Surgery Scheduling Specialist - GI Clinic

Vanderbilt University Medical Center•Nashville, TN

12h

About The Position

The Surgery Scheduling Specialist coordinates with patients, physicians, and operating rooms to schedule surgeries with minimal guidance. The role supports efficient workflows, appropriate use of technology, and effective communication within the GI Endoscopy Schedule/Assess organization. Vanderbilt General Gastroenterology provides comprehensive care for acute and chronic digestive disorders, with personalized care and advanced treatment options and connections to specialty clinics when needed. The specialist coordinates surgery scheduling, including multi-panel and multi-surgeon combination cases across locations; may schedule appointments related to surgery; verifies patient eligibility and coverage; discusses potential financial obligations; obtains precertification or insurance approval; and ensures required paperwork reaches the billing office. The role also monitors schedules and resources, maintains quality in operations affecting patients and staff, and may help train employees. Additional duties may be assigned.

Requirements

High school diploma or GED.
Two years of relevant work experience.
Intermediate capability in patient scheduling, including coordinating appointments, surgeries, and office visits using hospital or clinic computer systems.
Intermediate capability in surgery scheduling using hospital computer systems.
Intermediate capability in patient documentation.
Intermediate capability in medical terminology and documentation in an office or surgical setting.

Responsibilities

Coordinate surgery schedules with patients, physicians, and operating rooms.
Coordinate with other services to schedule multi-panel and multi-surgeon combination cases across locations.
May assist in scheduling appointments related to surgery.
Verify patient eligibility and procedure coverage, and discuss potential financial obligations with patients.
Identify whether coverage is in-network or out-of-network and, with assistance from the Lead/Manager, direct patients to appropriate resources when needed.
Obtain precertification or appropriate insurance approval before surgical procedures.
Notify the billing office and forward insurance certification paperwork, obtaining additional paperwork as needed for compliance.
Monitor the surgery schedule and help optimize resources and workflow.
Maintain quality in operations affecting patients and staff.
May assist with training new and current employees.