Surgery Scheduling Specialist - GI Clinic

Vanderbilt University Medical Center•Nashville, TN

About The Position

The Surgery Scheduling Specialist coordinates with patients, physicians, and the operating room to schedule surgeries with minimal guidance. The role supports efficient workflow, appropriate use of technology, and effective communication. Based in GI Endoscopy Schedule/Assess, the position supports Vanderbilt General Gastroenterology, which provides diagnosis and treatment for acute and chronic digestive disorders and connects patients with specialized gastrointestinal services when needed. The specialist coordinates surgery scheduling, including multi-panel and multi-surgeon combination cases across locations, and may arrange appointments related to surgery. Responsibilities also include verifying patient eligibility and procedure coverage, discussing potential financial obligations, identifying in-network or out-of-network coverage and directing patients to appropriate resources with Lead/Manager assistance, obtaining precertification or insurance approval, and submitting required paperwork to the billing office. The role monitors the surgery schedule to optimize resources and workflow, maintains operational quality, and may help train employees. The position is scheduled Monday through Friday during the day. The stated qualifications are a high school diploma or GED and two years of relevant work experience.

Requirements

High school diploma or GED.
Two years of relevant work experience.
Intermediate ability to coordinate and schedule patient appointments, surgeries, and other office visits using hospital or clinic computer systems.
Intermediate ability to coordinate and schedule surgeries using hospital computer systems.
Intermediate ability to receive and record patient information.
Intermediate understanding of medical terminology and documentation in an office or surgical setting.

Responsibilities

Coordinate surgery schedules with patients, physicians, and operating rooms.
Coordinate multi-panel and multi-surgeon combination cases across all locations with other services.
May schedule appointments related to surgery.
Verify patient eligibility and coverage for procedures and discuss potential financial obligations with patients.
Identify in-network or out-of-network coverage and direct patients to appropriate resources, with assistance from the Lead/Manager.
Obtain precertification or proper insurance approval before surgical procedures.
Forward insurance certification paperwork to the billing office and obtain additional paperwork as needed for compliance.
Monitor the surgery schedule to optimize resources and workflow.
Maintain quality in operations affecting patients and staff.
May assist in training new and current employees.