Surgery Scheduler

Surgery Partners Careers•Durango, CO

12d

About The Position

Animas Surgical Hospital is hiring a Surgery Scheduler to coordinate surgical procedures and prepare operating room schedules. The role receives scheduling requests from physician offices, follows established guidelines, and gathers the clinical and insurance coding information needed for surgery scheduling. It also supports registration and front-office functions, including greeting patients and families, routing calls, verifying insurance, collecting payments, and handling patient charts. The scheduler uses registration, insurance eligibility, and patient estimate tools; keeps ancillary departments and operating room staff informed of issues that may affect care; and works to use open or released operating room block time effectively while considering patient safety, access, efficiency, service, and physician satisfaction. The position coordinates with patients, families, providers, staff, vendors, and referral sources; confirms equipment and supply needs; monitors the operating room schedule and bed calendar; and helps identify and resolve scheduling barriers. Additional administrative work includes patient registration, chart maintenance, document collection, referral coordination, insurance and payment information, and routine non-medical assistance. The role does not perform clinical tasks, assess or evaluate a patient’s medical condition, or provide clinical advice, care, or recommendations. It also maintains confidentiality, follows HIPAA and hospital policies, participates in quality and safety programs, and performs other duties as assigned. The position requires a high school diploma or equivalent. Healthcare office experience, medical terminology, multitasking and prioritization skills are preferred. Experience with Microsoft Office applications and website search engines is also specified. Vaccine records or evidence of immunity are required before the first scheduled workday, and the employer conducts a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Demonstrated knowledge of procedures, terminology, basic anatomy, and anesthesia methods.
Demonstrated knowledge of CPT and ICD-10 codes.
Computer literacy and experience using registration, insurance eligibility, and patient estimate tools.
Experience with Microsoft Office, including Outlook, Excel, Word, and PowerPoint, and website search engines.
Ability to organize and prioritize tasks and work independently with little supervision.
Ability to communicate and interact professionally, tactfully, and cooperatively with patients, families, staff, and other stakeholders.
Ability to maintain patient confidentiality and comply with HIPAA and hospital policies.
Vaccine records or evidence of immunity as specified by the employer are required before the first scheduled workday.
Pre-employment drug screening, including marijuana, is required.
Must not perform clinical tasks, assess or evaluate a patient’s medical condition, or provide clinical advice, medical care, or recommendations.

Nice To Haves

Office experience in a healthcare environment.
Medical terminology experience.
Ability to multitask and prioritize.

Responsibilities

Coordinate and schedule surgical cases with patients, families, staff, provider offices, and the community, including surgeries, pre-op physicals, and surgical planning tests.
Provide timely, accurate, and responsive information to patients, physician offices, and staff.
Coordinate with hospital vendors regarding surgical implants and equipment.
Communicate efficiently in writing and verbally with stakeholders.
Identify scheduling barriers, implement solutions, and suggest ways to streamline the scheduling process to management.
Confirm equipment and supply needs, including c-arm, hemasource, pathology, sterile surgical equipment, and special-order supplies.
Monitor the operating room schedule and appropriately release open block time.
Monitor and maintain the bed calendar for appropriate scheduling and accurate census allocation.
Follow scheduling guidelines and hospital policies and procedures.
Organize and prioritize tasks to complete assignments within allotted time and maintain standard workflow.
Consult staff when unsure of an exam or procedure protocol.
Receive patients and visitors and assist with scheduling appointments, registration, medical chart maintenance, and patient referrals.
Greet patients and visitors courteously; verify patient contact and insurance information and keep demographic records current.
Ensure required documents are received and documented in patient records, including physician orders, history and physical results, advance directives, patient bill of rights, and ownership disclosures.
Create, file, and retrieve patient charts while maintaining confidentiality and security.
Answer non-medical questions and provide routine non-medical instructions; route incoming calls or take messages as appropriate.
Enter new-patient demographic and insurance information into the applicable system.
Obtain required patient signatures for informed consents before services are rendered.
Ensure referrals are available and coordinate patient-data exchange with referral sources when required.
Collect, verify, and enter insurance and third-party payment information; coordinate insurance verification with insurers when needed.
Inform patients about financial responsibility and collect payments such as procedure copayments.
Escort patients through the Center when needed to support office flow.
Follow HIPAA policies and procedures and maintain confidentiality of patient, personnel, and strategic information.
Maintain office-supply inventory.
Participate in the QAPI and Safety Program.
Maintain positive working relationships, follow the appropriate chain of command, and perform other duties as assigned.

Benefits

Health insurance
Vision insurance
Dental insurance
Life insurance
Paid Time Off
401(k) plan with employer match
Education and tuition benefits
Flexible Spending and Health Savings accounts
Additional optional benefits
Competitive salaries
Comprehensive benefits package supporting health, financial well-being, and professional growth