Surgery Scheduler

USPI•Orlando, FL

21d

About The Position

AdventHealth Surgery Center Mills Park is seeking a Surgery Scheduler for its outpatient surgery center in Orlando, Florida. The center specializes in urology and is affiliated with United Surgical Partners International. Under the direction of the Business Office Manager, the Surgery Scheduler maintains the daily surgery schedule and manages all aspects of the scheduling process. The role involves strategizing and resolving scheduling issues while providing high levels of customer service to scheduling coordinators from physicians’ offices and operating room staff. The successful candidate should have strong leadership, communication, and customer service skills, be able to efficiently resolve difficult scheduling conflicts, and demonstrate positive customer service experience.

Requirements

Outstanding leadership, communication, and customer service skills.
Ability to efficiently strategize and resolve difficult scheduling conflicts.
Demonstrated previous successful or positive customer service encounters or programs.

Responsibilities

Set priorities and organize work.
Schedule patient procedures, ensuring efficient and accurate processing of information for the operating room, GI lab, and 23-hour stays.
Coordinate with anesthesia groups to confirm scheduling coverage.
Use procedure codes accurately to support proper billing.
Verify entered information, including patient name spelling, date of birth, gender, and insurance information.
Ensure paperwork for patient add-ons is received by the appropriate staff.
Communicate schedule changes to appropriate staff.
Ensure all required fields in Advantx are completed.
Work closely with the OR director to avoid equipment or supply conflicts.
Alert administration when new doctors or procedures are scheduled.
Cross-train with other areas.
Complete consents and ensure their accuracy before submitting them to the chart builder.
Promote positive relationships with scheduling coordinators, physicians, and nursing staff throughout the scheduling process.
Perform other duties as assigned.