Surgery Scheduler

The Urology Group•Norwood, OH

48d•Hybrid

About The Position

The Surgery Scheduler schedules and preauthorizes surgeries and specialized procedures for a physician or medical practice, including follow-up appointments in the office. The role reviews required preoperative tests, medications, allergies, and medical history with patients; understands insurance requirements; and manages precertifications needed to obtain benefits. The scheduler responds promptly and accurately to written and oral correspondence about scheduling changes and cancellations, multitasks, and handles obstacles while providing outstanding customer service. The position is based at the company’s Cincinnati office and offers hybrid remote work after six months. The schedule has no weekends, evenings, or holidays. The scheduler works with patients, providers, insurance companies, surgery centers, and hospitals to coordinate procedures and patient care. The role also requires maintaining patient confidentiality and following applicable laws, regulations, and company policies, including HIPAA and the Solaris Health Code of Conduct.

Requirements

High school diploma or equivalent.
At least one year of scheduling experience in a surgery center and/or medical office setting.
Knowledge of healthcare system operations, including electronic medical records.
Knowledge of database management.
Knowledge of medical terminology, healthcare coding systems, and clinic functions.
Knowledge of governmental regulations and compliance requirements.
Knowledge of Medicare, Medicaid, managed care, and other third-party payer guidelines.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Customer-oriented approach and ability to remain calm in difficult situations.
Ability to provide exceptional patient service, build relationships with patients, and demonstrate empathy and compassion.
Skill in using computer programs and applications, including Microsoft Office.
Ability to work independently and manage deadlines.
Ability to work courteously and cooperatively with team members and patients.
Ability to comply with HIPAA patient-confidentiality requirements and organizational health and safety policies.

Responsibilities

Schedule office, surgery-center, and hospital-based medical procedures using the appropriate provider, time and location slot, and scheduling code.
Obtain insurance preauthorizations, schedule procedures at designated facilities, and accurately enter information into the scheduling system.
Maintain a surgical log for statistical analysis.
Provide patients with pre-surgical packets confirming procedure dates and preoperative instructions.
Coordinate with surgical facilities regarding special equipment or personnel needed for surgery.
Ensure preoperative labs are ordered, tracked for completion, and correctly scanned into the patient’s electronic medical record.
Use clinical knowledge to determine whether appointments are consistent with the diagnosis or indications provided by the provider.
Audit the automated phone system daily to ensure call information and phone-call schedules are correct and updated as needed.
Verify and re-verify schedules for accuracy before they are published.
Coordinate with surgery-center and hospital staff to support cohesive patient-care services.
Treat patients and referring physicians with courtesy and respect in person and by phone.
Maintain patient confidentiality and comply with HIPAA.
Follow ethical standards, applicable laws and regulations, and Solaris Health and affiliated-practice policies and procedures; report suspected concerns or violations promptly and complete annual compliance training on time.
Perform other position-related duties as assigned.