Surgery Scheduler - Willing to Train!

The Eye Institute of West Florida•Largo, FL

6d•Onsite

About The Position

The Surgery Scheduler schedules office-based and hospital procedures consistent with each patient’s diagnosis and provider’s procedure request. The role also coordinates diagnostic and imaging tests, procedure logistics, patient preparation, insurance authorization, medical clearance, and follow-up care. The position requires clinical knowledge to schedule procedures appropriately, strong customer service, and the ability to manage a demanding workload accurately. Travel to other offices in St. Petersburg, Clearwater, and Tampa is required as needed, with mileage reimbursement provided. The offices are open Monday through Friday, 8 a.m. to 5 p.m. The position is full time, and employees may need to work somewhat earlier or later as needed. Training is offered. The role requires frequent walking, sitting, and standing; regular bending, stooping, and reaching; handling items up to 25 pounds; and constant use of hands and technology. Occasional driving or climbing may also be necessary.

Requirements

High school diploma or GED equivalent.
Favorable result on a background check.
Basic computer skills.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Strong customer service skills with patients, employees, and the public.
Ability to respond to written and oral correspondence about scheduling changes and cancellations in a timely and accurate manner.
Ability to stay organized and manage a demanding workload accurately.
Ability to use clinical knowledge to schedule appropriate procedures and surgeries according to provider orders.
Physical ability to walk, sit, and stand frequently; bend, stoop, and reach regularly; and lift, carry, push, and pull items weighing up to 25 pounds.
Strong fine motor skills and full use of hands for grasping, writing, typing, and using technology.
Visual and auditory acuity, including color, depth, and peripheral vision and the ability to adjust focus.
Ability to drive or climb occasionally, as necessary.

Nice To Haves

Experience in surgery scheduling is preferred.
Excitement to learn and grow.

Responsibilities

Schedule office- and hospital-based procedures with the appropriate provider and time and location slot, using the appropriate scheduling code.
Schedule diagnostic and imaging tests to be completed at PMG.
Coordinate scheduling of procedures, tests, and imaging to use available time efficiently.
Coordinate with vendor staff to ensure required equipment is on site, including scheduling with contracted anesthesia groups.
Coordinate with hospital staff to support cohesive patient care.
Enter scheduling notes and special instructions in the Electronic Medical Record (EMR).
Use clinical knowledge to determine whether appointments are consistent with the diagnosis or indications provided by the provider.
Document informed consent accurately for procedures and surgeries as needed.
Give patients accurate information about test preparation, arrival times, directions, and other relevant details, and respond to their questions.
Confirm patients’ insurance providers and obtain prior authorization or communicate authorization needs to the appropriate parties.
Ensure patients have required medical clearance and pre-surgical testing.
Complete pre-procedure phone calls and confirm appointment times with patients by telephone.
Ensure advance directive assessments, including DNR when applicable, are completed.
Review discharge instructions with patients and ensure follow-up appointments are scheduled when the procedure is scheduled.
Provide patient care in an environment focused on safety and reducing the likelihood of medical or health care errors.
Assist other department members as needed and perform other duties as assigned.