Surgery Scheduler - Willing to Train!

Eye Care Partners Career Opportunities•Largo, FL

6d•Onsite

About The Position

The Surgery Scheduler schedules office-based and hospital procedures in accordance with patients’ diagnoses and provider requests. The role also schedules diagnostic and imaging tests, coordinates procedure logistics with vendors, anesthesia groups, and hospital staff, and ensures scheduling resources are used efficiently. The scheduler documents instructions in the Electronic Medical Record (EMR), applies clinical knowledge to appointment scheduling, and completes informed-consent documentation as needed. The position involves communicating with patients about preparation, arrival times, directions, and questions; confirming insurance and coordinating prior authorization; ensuring medical clearance and pre-surgical testing; making pre-procedure calls; and confirming appointments. The scheduler also assesses advance directives, reviews discharge instructions, and arranges follow-up appointments. Patient safety, accurate documentation, timely handling of scheduling changes, and assistance to other department members are important parts of the role. This is a full-time position based in Largo, Florida, with travel to other offices in St. Petersburg, Clearwater, and Tampa as needed. Offices are open Monday through Friday, 8 a.m. to 5 p.m.; occasional earlier or later work may be needed. Mileage reimbursement is provided for required travel. Surgery-scheduling experience is preferred, and the posting indicates willingness to train.

Requirements

High school diploma or GED equivalent.
Favorable result on a background check.
Basic computer skills.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Strong customer service skills with patients, employees, and the public.
Ability to respond to written and oral correspondence about scheduling changes and cancellations accurately and promptly.
Organization and ability to manage a demanding workload accurately.
Ability to use clinical knowledge to schedule procedures and surgeries according to provider orders.

Nice To Haves

Experience in surgery scheduling is preferred.
Excitement to learn and grow.

Responsibilities

Schedule office- and hospital-based medical procedures using appropriate providers, time and location slots, and scheduling codes.
Schedule diagnostic and imaging tests to be completed at PMG.
Use available scheduling time efficiently when scheduling procedures, tests, and imaging.
Coordinate with vendor staff to ensure required equipment is available for procedures, including scheduling with contracted anesthesia groups.
Coordinate with hospital staff to support cohesive patient care.
Enter scheduling notes and special instructions in the Electronic Medical Record (EMR).
Use clinical knowledge to determine whether appointments are consistent with provider-indicated diagnoses and indications.
Accurately document informed consent with patients for procedures and surgeries as needed.
Provide patients with detailed information about test preparation, arrival times, directions, and other relevant instructions, and respond to their questions.
Confirm patients’ insurance providers and obtain prior authorization or communicate authorization needs to the appropriate parties.
Ensure patients have required medical clearance and pre-surgical testing.
Complete pre-procedure phone calls and confirm appointment times with patients by telephone.
Ensure completion of advance-directive assessments, including DNR when applicable.
Review discharge instructions with patients and schedule appropriate follow-up appointments when scheduling the procedure.
Perform patient care duties in a manner that promotes safety and reduces the likelihood of health care errors.
Assist other department members as needed and perform other duties as assigned.