Surgery Scheduler

USPI•Chandler, AZ

About The Position

Chandler Endoscopy Center is hiring a full-time Surgery Scheduler in a fast-paced ambulatory surgery center environment committed to delivering high-quality care and experiences for patients and families. Under the direction of the Business Office Manager, the Surgery Scheduler maintains the daily surgery schedule and manages all aspects of the scheduling process. The role involves strategizing, resolving scheduling problems, and providing excellent customer service to scheduling coordinators from physicians’ offices and operating room staff. The successful candidate will have strong leadership, communication, and customer service skills, including the ability to resolve difficult scheduling conflicts efficiently. Candidates should be able to demonstrate positive customer service encounters or programs. USPI describes its culture as inclusive and committed to respecting and supporting individual contributions and diversity.

Requirements

Outstanding leadership, communication, and customer service skills.
Ability to efficiently resolve difficult scheduling conflicts using strategy.
Ability to demonstrate previous successful or positive customer service encounters or programs.

Responsibilities

Set priorities and organize work.
Schedule patient procedures for accurate and efficient processing, including operating room and GI lab procedures and arrangements for 23-hour stays.
Coordinate with anesthesia groups to confirm scheduling coverage.
Use procedure codes accurately to support proper billing.
Verify entered information, including patient name spelling, date of birth, gender, and insurance information.
Ensure required paperwork for patient add-on cases is received by the appropriate staff.
Communicate schedule changes to appropriate staff.
Ensure all required fields in Advantx are completed.
Work with the OR director to avoid equipment or supply conflicts.
Alert administration when new doctors or procedures are scheduled.
Cross-train with other areas.
Complete consents and verify their accuracy before submitting them to the chart builder.
Promote positive relationships with scheduling coordinators, physicians, and nursing staff throughout the scheduling process.
Perform other duties as assigned.