Surgery Scheduler Oral and Maxillofacial Surgery Clinic

Banner Health

2d•Onsite

About The Position

The Surgery Scheduler for the Oral and Maxillofacial Surgery Clinic schedules procedures and works with patients to support a positive experience. The scheduler works directly with providers to ensure clearances and requirements are met before surgery and collaborates with healthcare professionals to maintain a smooth workflow. This position schedules surgical, cardiovascular, or obstetrical procedures through a computerized scheduling system; enters patient charges, orders, and other relevant information; and compiles statistical information for management. The incumbent may also serve as an office liaison for department staff, physicians, patients, and families. The role requires working with minimal supervision, setting priorities in stressful situations, meeting deadlines, and maintaining confidential information.

Requirements

High school diploma/GED or equivalent working knowledge.
Two years of medical clerical experience, preferably in hospital central scheduling or physician-office scheduling.
Knowledge of medical terminology.
Knowledge of payor contract terms and processes.
Excellent organizational skills and effective human-relations and communication skills.
Effective teamwork skills and ability to meet deadlines and productivity standards.
Knowledge of word-processing and spreadsheet software and ability to use computerized scheduling systems.
Ability to maintain accurate statistical records, gather data, and produce reports.
Ability to work with minimal supervision, prioritize under stressful situations, and maintain highly confidential information.

Nice To Haves

Additional related education and/or experience.

Responsibilities

Coordinate case times for elective, urgent, or emergent procedures in a computerized scheduling system; verify physician privileges and maintain related information confidentially.
Obtain authorization numbers, current History and Physicals, and laboratory results; request prior medical records when needed.
Type and print physician orders, and schedule and maintain physician block time and block time releases.
Enter physician orders for laboratory, blood bank, medical imaging, and cardiology services, as well as diagnostic test results, patient registration information, and patient charges.
Compile data and prepare statistical reports for management.
Conduct charge-management audits, reconcile charge packet information, identify missed or incorrect charges, and correct them when appropriate.
Answer phones, relay messages, greet and direct patients and visitors, and respond to questions about policies and procedures.
Relay patient data among nursing units, physicians, and staff; screen requests for patient information and refer them to appropriate staff.
Record and type staff meeting minutes when required, and prepare and distribute the monthly staff call roster.
Enter facility and supply work orders, request business-machine repairs or maintenance, and arrange instrument and equipment pickup and delivery with required paperwork.
Maintain smooth workflow in the area while scheduling surgeries and procedures.