Surgery Scheduler

Integrated Medical Professionals•Rockville Centre, NY

6d•Onsite

About The Position

Integrated Medical Professionals is the country’s largest multi-specialty, urology-focused practice. The Surgery Scheduler works in the practice’s Rockville Centre, New York office and schedules and preauthorizes surgeries and specialized procedures for physicians, including follow-up appointments. The role reviews patients’ required pre-operative tests, medications, allergies, and medical histories; understands insurance requirements and manages pre-certifications; and responds promptly and accurately to written and oral communications about scheduling changes and cancellations. The scheduler is expected to multitask, manage obstacles, and provide outstanding customer service. The position does not require weekends, evenings, or holidays.

Requirements

High school diploma or equivalent.
At least one year of scheduling experience in a surgery center and/or medical office setting.
Knowledge of healthcare systems operations, including electronic medical records.
Knowledge of database management.
Knowledge of medical terminology, healthcare coding systems, and clinic functions.
Knowledge of governmental regulations and compliance requirements.
Knowledge of Medicare, Medicaid, managed care, and other third-party payer guidelines.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Customer-oriented approach and ability to remain calm in difficult situations.
Computer skills, including experience with Microsoft Office programs and applications.
Ability to build relationships with patients and demonstrate empathy and compassion.
Ability to work independently and manage deadlines.
Ability to work courteously and cooperatively with team members and patients.
Ability to maintain patient confidentiality and comply with HIPAA regulations.

Responsibilities

Schedule office-, surgery-center-, and hospital-based procedures with the appropriate provider and time and location slot, using the appropriate scheduling code.
Obtain insurance preauthorizations, schedule procedures at designated facilities, and enter information accurately in the scheduling system.
Maintain a surgical log for statistical analysis.
Provide patients with pre-surgical packets confirming procedure dates and pre-operative instructions.
Coordinate with surgical facilities regarding special equipment or personnel needed for surgeries.
Ensure pre-operative labs are ordered, tracked for completion, and correctly scanned into patients’ electronic medical records.
Use clinical knowledge to assess whether appointments are consistent with the provider’s stated diagnosis or indications.
Audit the automated phone system daily and ensure call information and phone schedules are updated as needed.
Verify and re-verify scheduling information for accuracy before schedules are published.
Coordinate with surgery-center and hospital staff to support cohesive patient-care services.
Treat patients and referring physicians courteously and respectfully, in person and by phone.
Maintain patient confidentiality and comply with HIPAA requirements.
Follow applicable laws, regulations, the Solaris Health Code of Conduct, and organizational and affiliated-practice policies and procedures.
Report suspected concerns or violations promptly to a supervisor or the Compliance Department.
Complete annual compliance training on time.
Comply with organizational health and safety policies.
Perform other position-related duties as assigned.