Scheduler Surgery

Lovelace Health System•Albuquerque, NM

10d

About The Position

Join the team as a full-time, day-shift Surgery Scheduler in Albuquerque, New Mexico. The role supports a positive patient experience through phone, chat, and email interactions. The scheduler schedules, reschedules, and cancels appointments; pre-registers patients using EPIC; and helps patients with healthcare questions for up to two specialty lines. The role focuses on resolving patient needs, maintaining efficient interactions, and supporting patient satisfaction through dependable attendance and schedule adherence. Lovelace Medical Center is an acute care hospital in Albuquerque providing emergency care, surgical services, non-invasive robotic spine surgery, stroke care, radiology, and oncology services. It has 263 licensed beds and recently acquired New Mexico’s first Intuitive da Vinci 5 surgical system.

Requirements

High school diploma or GED equivalent.
Excellent computer skills, including the ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook.
Knowledge of standard office procedures and equipment.

Nice To Haves

Associate's degree or higher in a related field of study.
Two years of experience working in a healthcare field or role, or in a call center environment.
One year of healthcare background or experience and/or call center experience.

Responsibilities

Provide a positive patient experience through phone, chat, and email interactions and work to elevate patient satisfaction.
Schedule, reschedule, and cancel appointments; pre-register patients using EPIC; and assist with patient-to-clinic healthcare questions for up to two specialty lines.
Identify and resolve patient needs to achieve First Call Resolution (FCR).
Manage Average Handle Time (AHT) and Quality Assurance (QA) scoring to ensure efficient and effective interactions.
Demonstrate dependable attendance and schedule adherence.