Surgery Scheduler

Rothman Orthopaedics•Stafford Township, NJ

7d•$18 - $25•Onsite

About The Position

The Surgery Scheduler makes, schedules, and communicates surgery appointments for patients efficiently and in a timely manner. The role provides service to patients, physicians, partner departments, and external stakeholders, with a focus on administrative accuracy, attention to detail, team communication, and meeting a weekly case-scheduling KPI. The scheduler coordinates surgical appointments across participating locations and arranges related diagnostic studies, pre-operative testing, medical clearances, and post-operative appointments. The position maintains scheduling records and patient documentation in the electronic medical record (EMR), communicates with patients and care teams, and coordinates information with physicians, primary care providers, and surgical facilities. This is a full-time, day-shift position, Monday through Friday, with 40 hours per week.

Requirements

Two years of work experience in a medical office setting, with medical receptionist or surgical scheduling experience.
High school diploma or equivalent.
Computer skills, including MS Office.

Nice To Haves

Knowledge of medical terminology.
Knowledge of third-party billing and insurance regulations.
Knowledge of ICD-9 and CPT coding.

Responsibilities

Greet and register patients promptly and courteously.
Verify patient demographics, insurance, primary care physician, procedure, and laterality.
Schedule and coordinate surgical appointments at participating locations and related diagnostic studies, including Epidural Steroid Injections and EMG Testing.
Maintain paper and computerized logging systems.
Answer telephone calls professionally, answer questions within the role’s responsibilities, forward calls, and relay messages to appropriate individuals.
Review the surgery scheduling referral report each morning and make corrections as needed.
Present resources to patients as needed.
Schedule procedures, pre-operative testing, medical clearances, orthotic appointments when needed, and post-operative appointments.
Complete reservation forms and send them with facility forms to the appropriate surgical facility.
Scan patient information, reservation and consent forms, and fax confirmations into the EMR chart.
Create referrals in the EMR and send insurance and surgical information to the representative for authorization.
Add procedures to the physician’s Outlook calendar when applicable.
Complete and fax PATS prescriptions, clearance forms, and surgery quick fax/referral requests to patients’ primary care physicians.
Obtain requested results from primary care physicians or surgical facilities, scan them into the EMR, and communicate with the clinical team as needed.
Review physicians’ schedules weekly.
Notify the surgical facility and physician of cancellations or rescheduled cases; work with the clinical team to fill the operating room schedule.
Follow up 10 days before each surgical date to obtain lab, EKG, and clearance results; fax them to the appropriate facility and primary care physician, scan them into the EMR with fax confirmations, and assign them to the physician’s pool.
Document and scan all appropriate information through the EMR.