Surgery Scheduler - Pain Management

American Addiction Centers • Oshkosh, WI

4d • Onsite

About The Position

The Surgery Scheduler - Pain Management position is a full-time role within the AMG Westhaven - Physiatry (Physical Medicine and Rehabilitation) department. This role is responsible for coordinating the scheduling of surgical procedures, ensuring efficient utilization of resources, and managing patient information and charges. The position requires strong organizational skills, attention to detail, and excellent communication abilities to interact with physicians, staff, patients, and families.

Requirements

• High School Graduate.
• Typically requires 1 year of experience in a health care setting performing customer service functions that may include experiences in scheduling, registration, insurance authorization and/or patient billing.
• Demonstrated knowledge and proficiency with medical terminology.
• Basic knowledge of medical insurance plan terminology.
• Excellent communication skills; ability to effectively communicate with a variety of patients, staff and physicians.
• Able to read and understand verbal and written instructions.
• Excellent interpersonal and customer service skills.
• Excellent organization and prioritization skills.
• Ability to work in a fast-paced environment with changing priorities and short deadlines.
• Must have a high attention to detail.
• Proficient computer skills including experience in using Microsoft Office or similar applications, and electronic mail.

Responsibilities

• Coordinates scheduling of surgical procedures between physicians and their offices, available OR specialty time, anesthesia, and other departments as necessary (i.e., X-ray, MRI, CT, etc.).
• Coordinates and communicates changes to existing schedule with appropriate departments/staff and makes adjustments to ensure maximum utilization of rooms and equipment.
• Schedules next day and beyond surgical procedures.
• Maintains and updates surgery assignments.
• Prints and distributes future OR schedules to all appropriate areas.
• Notifies providers with schedule changes and additions.
• Obtains necessary lab work, x-rays, H&P (History & Physical) as applicable.
• Processes patient charges and calculates based on procedure type, length of procedure, and supplies used.
• Reviews revenue to ensure charges are entered for every patient.
• Runs reports and verifies correct entry of codes and updates charges if errors are made.
• Answers, screens, triages, prioritizes, and determines urgency of incoming calls.
• Acts as a resource to providers, staff, patients and families.
• Operates and troubleshoots office equipment, arranges for maintenance repairs as necessary.
• May maintain inventory of office supplies, and complete and submit supply orders to replenish stock.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED