Medical Office Scheduler – Pain Management & Spine Surgery

Healthcare Outcomes Performance Company•Jacksonville, FL

3d•Hybrid

About The Position

Southeast Orthopedic Specialists is seeking an experienced Medical Office Scheduler to support our Pain Management and Spine Surgery teams. This role is responsible for coordinating patient appointments, verifying insurance coverage, managing referrals, and serving as a key point of contact for patients, providers, and referring offices. The ideal candidate has prior medical scheduling experience and thrives in a fast-paced, patient-centered, remote environment. Experience supporting Pain Management or Spine Surgery practices is highly desirable.

Requirements

High school diploma or GED required
2+ years of medical office scheduling experience required
Familiarity with medical terminology, insurance plans, and referral/authorization processes
Strong communication, customer service, and computer skills
Ability to multitask, prioritize, and work efficiently in a fast-paced, remote environment

Nice To Haves

Experience in Pain Management, Spine Surgery preferred

Responsibilities

Schedule new patient consultations, procedures, and follow-up appointments for Pain Management and Spine Surgery providers
Collect, verify, and update patient demographic and insurance information
Verify insurance eligibility and obtain prior authorizations when required
Process and track referrals from internal and external providers
Manage incoming calls, patient inquiries, and voicemail messages professionally and efficiently
Communicate clearly with physicians, clinical staff, and referring offices regarding scheduling needs and documentation
Maintain accurate and up-to-date patient records in compliance with HIPAA regulations
Ensure a high level of customer service while supporting patients through complex care pathways